Customer Service Support

hace 4 días

Guadalupe, México Victory Packaging A tiempo completo

Position Description:
Provides customer service support for Smurfit Westrock USA parts and service department by obtaining, analyzing, and verifying the accuracy of customer requests for parts and/or service in a timely manner. Initiates and implements corrective action as needed to ensure customer satisfaction is maintained while meeting customers’ needs and expectations. will be responsible for placing sales orders at our ERP, reviewing and following backorders, invoice to our customers in a daily manner, reviewing and cleaning order status reports, and working with our local operations as assigned.

This position supports USA operations, but is located at the COE in Guadalupe, Nuevo Leon (Monterrey facility), is required to work onsite.

Essentials function/Job duties:
- NetStore setup.
- Daily and periodical invoicing
- Proactively identify possible issues impacting customer delivery dates and work with cross-functional teams to mitigate risk.
- Provide knowledgeable answers to questions about product, pricing, and availability.
- Products, cross reference, and price list maintenance
- Manage Customer Stocking Agreements
- Manage Backlog and follow Backorders.
- Primary responsibility will be Sales Orders Entry
- Proficiency in Office 365 (Outlook, Team, Excel), ERP
- Detail oriented
- Excellent organizational skills
- Able to identify the urgency of tasks and can prioritize the various tasks/ demands accordingly.
- Problem-solving
- Customer Service oriented
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills (English)
- At least 2 years of experience in a similar role
- Fully Bilingual (English/Spanish)
- Bachelor's Degree

  • Customer Service Support

    hace 2 días

    Guadalupe, México Victory Packaging A tiempo completo

    **Location**:Parque Kalos, Guadalupe, Nuevo Leon, MX**The position**:The Customer Service Support is mainly in charge of processing customer orders in the system, as well as verifying inventories and following up on back orders with the necessary departments such as Replenishment and Receiving/Shipping, thus ensuring that customers receive their orders in a...

  • Customer Service Support

    hace 2 semanas

    Guadalupe, México Victory Packaging A tiempo completo

    Position Description:Provides customer service support for Victory USA parts and service department by obtaining, analyzing, and verifying the accuracy of customer requests for parts and/or service in a timely manner. Initiates and implements corrective action as needed to ensure customer satisfaction is maintained while meeting customers’ needs and...

  • Customer Service Support

    hace 5 días

    Guadalupe, México Victory Packaging A tiempo completo

    **Location**:Parque Kalos, Guadalupe, Nuevo Leon, MX **The position**: The CSS is mainly in charge of processing customer orders in the system, as well as verifying inventories and following up on back orders with the necessary departments such as Replenishment and Receiving/Shipping, thus ensuring that customers receive their orders in a timely manner. The...

  • Customer Service Representative

    hace 2 semanas

    Guadalupe, México Uline A tiempo completo

    **Customer Service Representative****Pay from $32,000 pesos per month to $34,400 pesos per month****Monterrey Branch****Carr.Miguel Aleman KM 21 #6****Prologis Park Apodaca****Apodaca, N.L. Mexico *******Customer Service is the heartbeat of Uline!As a Customer Service Representative, you'll dig into order details to deliver an exceptional experience our...

  • Customer Service Representative

    hace 2 semanas

    Guadalupe, México Uline A tiempo completo

    **Customer Service Representative****Pay from $35,500 pesos per month to $38,000 pesos per month****Monterrey Branch****Carr. Miguel Aleman KM 21 #6****Prologis Park Apodaca****Apodaca, N.L. Mexico 66627**Customer Service is the heartbeat of Uline! As a Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our...

  • Customer Order Support Specialist

    hace 2 semanas

    Guadalupe, México Acuity Brands, Inc A tiempo completo

    We use technology to solve problems in spaces, light, and more things to come... for our customers, our communities, and our planet.Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company.We use technology to solve problems in spaces, light, and more things to come.Through our two business segments, Acuity Brands Lighting and Lighting...

  • Planner/customer Service

    hace 5 días

    Guadalupe, México Alejandro Peña A tiempo completo

    **We´re looking to Planner/Customer Service Specialist (Automotive Industry. Experience in Tier 1´s companies (OEM´s )** Qualifications: - Graduate of industrial engineering or similar - At least 2 years experience in planning, customer services and logistic in automotive industry factories. - Critical qualification is having experience in Tier 1...

  • Bilingual Customer Service Representative

    hace 5 días

    Guadalupe, México Hiscomex, SA de CV A tiempo completo

    Bilingual Customer Service Associate Job Summary: **Responsibilities**: - Answer customer questions about company products and services. - Provide exceptional customer service to valued customers. - Promote the value of the product or service to customers. - Keep track of and communicate potential problems to the appropriate personnel for timely corrective...

  • Customer Service Agent

    hace 4 días

    Guadalupe, México Merkaba Solutions A tiempo completo

    **CUSTOMER SERVICE AGENT** Ensuring all callers are helped by transferring call to the proper department/representative according to their needs. **100% Homeoffice** **It is mandatory to live in the metropolitan area of Monterrey** The company will provide the equipment necessary for the position (lap top) which will also include an extension from our...

  • Customer Service Representative

    hace 3 semanas

    Guadalupe, México Uline A tiempo completo

    **Customer Service Representative****Pay from $32,000 pesos per month to $34,400 pesos per month****Monterrey Branch****Carr. Miguel Aleman KM 21 #6****Prologis Park Apodaca****Apodaca, N.L. Mexico 66627**font-size:14pxCustomer Service is the heartbeat of Uline! As a Customer Service Representative, you’ll dig into order details to deliver an exceptional...