Gcp Networking Sme

**GCP Networking SME**

MANDATORY TECHNOLOGIES
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- Knowledge on Networking services in GCP IaaS Services & GCP Products or related cloud platforms.
- Experience in Troubleshooting and supporting GCP Network services - VPC, Resource Manager, Stack Driver, Cloud CDN, Cloud IAM & Load balancers.
- Basic Experience in Any standard webserver and related framework.
- Good understanding and coding experience in Algorithms & Data Structures.
- Should have understanding of System Design / scaling.
- Should have experience in testing Infrastructure Applications.
- Should have advanced level of understanding on Networking Protocols and trouble shooting.

MAIN EXPERIENCE REQUIRED
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- Degree in IT / Computer Science / related discipline with 6+ years of experience in IT industry as a Support Engineer with Networking experience.
- +3 years of Basic Experience in supporting RESTFULL Web API’s using Java and Python core framework.
- Experience in Unix/Linux platform, command line and shell scripting.
- Experience in enterprise level Product Support.

MANDATORY SKILLS / REQUIREMENTS
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- Excellent customer interfacing skills.
- Excellent written and verbal communication skills in English
- Strong attention to detail and outstanding analytical and Problem-solving skills.

HIRING TYPE
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- Employee

DESIRED SKILLS, TECHNOLOGIES AND EXPERIENCE
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- Familiarity with GCP IaaS Services & GCP Products
- Work experience of other Cloud services such as AWS, Azure, IBM Soft layer, Rackspace, Private Clouds
- Google Cloud certification (GCP) is preferred

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- REMARKS SECTION *
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PROJECT ACTIVITIES AND RESPONSIBILITIES
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- Maintain response and resolution speed as defined by SLOs.
- Keep high customer satisfaction scores and follow quality standards in 90% of cases.
- Assist and respond consults from other Technical Support Representatives through existing systems and tools.
- Use existing troubleshooting tools and techniques to establish root cause for queries and provide a customer facing root cause assessment.
- Perform internal classification queries documenting classes of problems and preventative actions for further retroactive analysis.
- Understand business impact of customer issue report and follow internal issue prioritization guidelines, provide justification on priority for a given single customer report.
- Reactively file issue reports to Product Engineering team, build documentation, procedures, document desired behavior and/or steps to reproduce, and suggested code-level resolutions for complex product bugs, assist engineers to drive bugs to resolution.
- Perform community management tasks as needed by the business.
- Take cases involving customer-specific requirements on architectural design, provide solutions limited to a particular product (or a subset of product features).
- Provide high-touch assistance to highest Tier customers, build in-depth understanding of most pressing customer issues and act as an advocate for such issues with Product Engineers and Program Managers.
- Adhere to project timelines and create release deliverables.
- Participate in debugging design/code issues and identify the root cause.

Tipo de puesto: Tiempo completo

Salario: $31,000.00 - $52,000.00 al mes

Horario:

- Turno de 8 horas

Prestaciones:

- Programa de referidos
- Seguro de gastos médicos mayores
- Seguro de vida
- Trabajar desde casa
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa

Consideraciones ante el COVID-19:
Trabajo remoto.

Educación:

- Licenciatura terminada (Obligatorio)