Director of Operations

A fast-growing start-up headquartered in San Francisco, CA, USA in the heart of Silicon Valley. We recruit worldwide as our customer base is global. All employees outside San Francisco headquarter work remotely.

Elife is a Startup developing innovative technology in the passenger transport industry, providing any type of ground transportation worldwide, including Group/event transportation, NEMT transportation, senior and disability transportation, pet relocation, bilingual driver for non-English speak clients.

Our market is the world. Our customers are everywhere. Our platform and apps are built on the cloud. We have endless exciting problems to solve and we only use the best and latest technology.

**Position: Director of Operations**

**Responsibilities**:

- The Director of Operations is responsible the strategic vision and leadership to ensure the delivery of annual, quarterly, monthly, weekly business plans.
- Control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures.
- Develop an operational plan and budget that drives attainment of the Company’s financial and strategic goals
- Establish metrics and conducts analysis to understand and manage performance levels against operational key performance indicators (KPI’s) and company expectations.
- Provide leadership oversight on all operations, safety, systems, quality review and technology
- Develop, implement and maintain standard operational procedures (SOP’s) to ensure safety, security, service excellence and operational integrity and compliance standards are met
- Manage continuous improvement processes and initiatives
- Develop, train and motivate a team to reach business unit goals
- Identifies trends and assess opportunities to improve processes and execution
- Ensure employees and managers are trained and operationally effective, makes hiring decisions, manage performance reviews, provide coaching/mentoring to employees to resolve conflicts and communication problems and proactively promote and support cross team collaboration
- Responsible for ensuring all compliance and quality programs and initiatives are current and fully understood by employees and the management team
- Responsible for reviewing and analyzing route optimization planning and execution to ensure site and company profitability
- Responsible for remaining current on operational, industry, and competitor trends to ensure the business remains competitive and meets and exceeds its financial and customer objectives
- Works with B2B sales teams to help set and meet daily, monthly and quarterly goals
- Plays a significant role in long-term planning, project status reporting, and implementing change control processes
- Raises and tracks issues and conflicts, removes barriers, resolves issues of medium complexity involving stakeholders and escalate to appropriate level when required

**Qualifications**
- At least 3 years of Director of operation experience ( regional latam experience preferably)
- Bachelor's degree or equivalent work experience
- Prior experience in management OTA, Travel, Tourism, Transportation, SAAS or logistic industries
- Excellent verbal and written communication skills
- Strong leadership and planning ability
- Strong problem solving, decision making, planning, analytical and project management skills.
- Must have the ability to prioritize workload and manage time remotely.
- Identifies opportunities to increase accuracy and optimize resources and develops/recommends/implements solutions.
- Effective organization and leadership skills
- Proven leadership and collaboration skills with the ability to effectively supervise, coach and influence employees.
- Professional in Microsoft excel, word
- Experience in architecting and managing Salesforce, HubSpot, Zoho as well as reporting, analytics, and development tools.
- Demonstrate excellent negotiation skills to deal effectively with individuals and groups within and outside the organization
- Must have the ability to work in a fast paced/high volume sales environment
- Recruiting/B2B Sales leadership experience

**Education**:

- Bachelor's (preferred)

**Experience**:

- Experience as a regional Director: 3 years (required)
- CRM proficiency: 3 years (required)

Work Location: Remote