Director of Operations

hace 3 semanas

Desde casa, México Premier Fitness A tiempo completo

**About Premier Fitness****The Opportunity**:We’re hiring a **Director of Operations** (title flexible based on experience), with a clear growth path into the **Chief Operating Officer (COO)** role. This is a critical leadership position, especially as we shift team members internally and continue scaling fast.**Schedule**:This is a full-time role, expected to work **Monday to Friday, 8:00 AM to 5:00 PM Pacific Time**.**Initial Responsibilities**:- Lead daily operations across **Accounting, Scheduling, Customer Service, and Logistics**:- Manage and develop the customer service team with a focus on escalation prevention and coaching- Monitor KPIs and implement process improvements to drive efficiency and performance- Handle high-level client escalations with professionalism and confidence**Future Scope as COO-in-Training**:- Expand oversight to **Marketing and Cross-Functional Teams**:- Act as a key partner in scaling all operational departments- Drive a proactive customer experience culture, supporting 2nd sale and upsell opportunities- Be a trusted decision-maker and leader in alignment with company values and vision**What We're Looking For**:- **Proven leadership** in a Director of Operations or COO role, preferably in service-based industries- **Excellent communication skills**—calm under pressure and capable of guiding both internal teams and client concerns- A strategic thinker who’s also not afraid to roll up their sleeves- Someone who can lead like an owner and is ready to grow with us**Why Join Us**:- Long-term, ongoing opportunity as an Independent Contractor- We are a values-driven team that’s scaling with purpose- This role offers a **clear leadership path**, not just another job- We invest in people who invest in us**Compensation**:- Starting at **MX$46,275.84/month**($15/hour, running USD-MXN conversion)Pay: $46,275.84 - $61,701.12 per monthApplication Question(s):- Do you have at least 5 years of experience in an Operations Manager or Director of Operations role? (Yes / No)- What departments have you directly managed at the same time?**Language**:- English at a professional level (required)Work Location: RemoteExpected Start Date: 02/06/2025

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