Tech Support Agent Tier 1

hace 1 semana

Hermosillo, México Intugo A tiempo completo

Intugo in partnership with Internet Brands is looking for a team members for the Tech support and customer service department.

**Responsibilities**:

- Provide customer-centric onboarding experience for our new customers.
- Communicating with the account executives (sales) to ensure customer’s journey is seamless
- Monitor health and proactively reach out to accounts based on insight triggers.
- Mitigate churn through creative solutions and proactive probing to understand needs
- Conduct renewal conversations with accounts at risk.
- Funnel referrals to sales.

**Skills**:

- Strong oral and written communication skills.
- Consultative approach to customer success
- Deep customer empathy.
- Customer experience champion and voice of the customer
- Ability to have difficult conversations with customers.

**Requirements**:
***
- Must be fluent in English (100%), both written and verbal
- Understanding of SMB space with SaaS industry knowledge a plus
- Knowledge of salesforce CRM a plus.
- Experience with logmein123 rescue and ring central are a plus.

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