Pds Customer Service

hace 4 días

Reynosa, México AMETEK, Inc. A tiempo completo

This position is responsible for ensuring that the AMETEK PDS’s customers receive an adequate level of service and support with their questions and concerns. The Customer Service Representative will assist our customers with their needs, and satisfaction of each customer should be the goal for this position in order to set us apart from our competitors and drive increased sales.

**_REQUIREMENTS_**

Bachelor’s degree required

+ 2 years Prior Customer Service experience required

Team player who has demonstrated capabilities in the following areas: excellent communication, interpersonal skills, well developed problem-solving skills; solid organizational skills; and the demonstrated ability to be self-directed and effectively relate to all levels of an organization.

Ability to work well under pressure, multi-task and meet deadlines.

Strong computer skills are a must, including: Word, Excel, and Powerpoint;
Oracle experience a plusExcellent internal and external communication, written and verbal (Spanish and English) is requiered

**RESPONSABILITIES**:
Daily communication with Customers in order to service their questions and needs.

Expedite all the customers' needs with the complete AMETEK team (all internal departments involved)

Analysis and control of the on time delivery performance.

Follow up to the ISO9000 procedures and instructions.

Daily follow up with the shipping dept, in order to accomplish customer’s needs.

Must have clear, understandable phone presence.

Strong problem solving skills. Ability to deal with anxious customers and follow through quickly with problem resolution.

Follow instructions and directions of the Customer Service Manager.

Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Using computers and computer systems to enter data and process information.

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