Sr. Associate, Workplace Site Operations

WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de Mexico

Sr. Associate, Workplace Site Operations

**Job Description**:
At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple—bring ingenuity, simplicity and humanity to an industry ripe for change. In Global Workplace Services (GWS), we deliver holistic solutions that serve and safeguard our communities and environments. We empower associates to deliver their best by cultivating a culture of inclusion and belonging, where varying perspectives and opinions are valued. We embrace each other’s differences and encourage all team members to lean into their talents and skills to deliver superior experiences for both internal and external clients.

In Global Workplace Services, our team manages a diverse, mixed-use region of owned and leased properties. We’re constantly transforming our workplace to enable our employees to work the way they work best. But it doesn’t stop there. We don’t just reimagine and create fabulous spaces and amenities, we also manage and operate them and ensure the safety and security of our employees and the community—we’re a well-oiled machine That’s why our Global Workplace Services team is looking to add a Senior Associate, Workplace Site Operations in Mexico City

As a Senior Associate at Capital One, you’ll manage the day-to-day relationships with our internal customers and lines of business within your assigned geography. You’ll also engage with external providers responsible for facilities, space planning, moves, food and beverage services and mail services. You’ll also maintain landlord relationships and engage with landlord facilities team members on day-to-day infrastructure operations. You’ll also take ownership of our Safety initiatives, partnering with teams to ensure a secure and compliant workspace for all employees.

**Responsibilities**:

- Lead the planning, design, and development of office spaces, collaborating with design teams and internal stakeholders to ensure that space solutions are optimized for both functionality and culture.
- Partner with your internal clients to understand their intent and goals, develop plans that meet their needs and relentlessly pursue options to deliver high-performing results
- Engage with cross-functional teams at all levels and serve as a trusted real estate expert
- Identify, recommend/document and implement ways to drive optimal utilization of the facilities
- Contribute to the development of the annual capital and operating-expense budgets
- Partner with other internal real estate associates to create solutions and proactively solve problems
- Perform assessments that ensure Capital One LOBs and corporate facilities are compliant with corporate standards, industry requirements, governmental regulations pertaining to security and ensuring the safety and security of employees.
- Support safety training programs, incident reporting, and emergency drills, while also contributing to disaster recovery planning and risk assessments.
- Support the overall site including visitor registration and check in processes, new associate badging and visiting executives
- Collaborate with other departments, such as Finance, Legal, HR, IT and Security
- Foster a positive work environment through engagement and team building activities
- Lead with a strong attention to detail, a high sense of urgency or doesn’t get overwhelmed or flustered easily
- Have a strong and proven record leading dynamic teams where they are as comfortable leading a team as they are working cross-functionally across multiple teams to achieve a common goal.
- Posses written and oral communication, presentation, influencing and storytelling skills.
- Leverage different approaches and build on the ideas and perspectives of others
- Have a passion for real estate and/or security and how it influences culture and the environment
- Have familiarity with real estate related physical security issues
- Have hands on experience in performing risk analysis, identifying vulnerabilities, conducting threat modeling, and performing security reviews
- Possess the skill to not only prioritize multiple tasks concurrently but do so with a high degree of skill and efficiency.
- Thrives in a fast-paced environment that involves both working independently and collaborating with others

Basic qualifications
- Intermediate-Advanced English fluency
- Bachelor’s Degree
- At least 1 year of experience in Facilities Management or Relationship Management
- Experience with physical security issues and incident management
- At least 1 year experience with Microsoft Office or G Suite

Preferred qualifications
- 3+ years related experience in Facilities Management, Project Management, People Management or Supplier Management
- 2+ years experience with G Suite tools

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