Senior Business System Analyst

hace 20 horas


Guadalajara, México NXP Semiconductors A tiempo completo

**About the Role**: **Responsibilities**: - Perform project management tasks; communicate the current state of the project, track the progress towards objectives and implement KPIs. - Help manage the product backlog, prioritizing user stories and ensuring alignment with business objectives. - Mentor fellow staff members and provide direction to drive project success. - Collaborate with Sales, Marketing, IT, Salesforce, and data science teams to understand business needs and translate them into functional requirements. - Implement Salesforce processes to recommend cross-sell products, next-product-to-buy, basket analysis, Sales guides, etc. - Leverage AI and GenAI solutions such as Salesforce Einstein, Agentforce, AWS, and/or Microsoft copilot as applicable. - Produce training materials and documentation for Salesforce users. - Develop visualizations and reports. - Analyze sales data to identify cross-selling opportunities, trends, and patterns. - Stay up-to-date on industry best practices and emerging technologies related to AI, data analytics, and CRM. - Create "as-is" and "to-be" process maps to visualize current and future state processes related to cross-selling. - Translate business requirements into clear and concise user stories for the development team. - Elicit, analyze, document, and prioritize business requirements related to customer data, sales processes, and reporting needs. - Conduct user acceptance testing (UAT) to validate system functionality and ensure alignment with business requirements. - Work closely with Salesforce developers and IT resources throughout the software development lifecycle, from sprint planning to testing and deployment. **Qualifications**: - Bachelor's degree or higher in Computer Science, Information Systems, Business Administration, or a related business field. - 8+ years of experience2 as a System Business Analyst, with a proven track record of successfully delivering complex IT projects. - Understanding of AI/ML and GenAI solutions and how they can be applied to improve cross-selling, such as product recommendation engines or predictive analytics. - Good understanding of the semiconductor design win sales cycle, semiconductor products, and customers' roles in the value chain. - Experience working on projects related to cross-selling or upselling strategies, and recommendation engines, preferably within a CRM environment. - Proven ability to elicit and document complex business requirements. - Deep knowledge of Salesforce Sales or Service Cloud and implementations to track cross-sell opportunities effectively. - Deep understanding of data analysis techniques and tools (e.g., SQL, Excel, data visualization tools). - Experience with Agile methodologies is a plus. - Salesforce or AI/GenAI certification is highly desirable. - Programming skills are a strong plus. LI-FCC3 More information about NXP in Mexico... LI-fcc3



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