Cloud Service Portfolio Manager

**Primary Purpose**:
The Cloud Service Portfolio Manager is pivotal in meeting C&I’s objective to offer services that accelerate the customer’s mission through ensuring our portfolio offers relevant, high-quality, cost-effective cloud services.

**Key Accountabilities**:
Responsible for:

- All cloud service development in Cloud & Infrastructure through collaboration with Hybrid Platform Engineering, Cloud Platform Engineering, Cloud Solutions Engineering, IGNITE and BAU teams.
- The following phases of the Services Lifecycle as defined by the ITIL v3 framework:
Service Strategy
- In collaboration with the teams listed above develop and promulgate an overarching C&I service strategy, reflective of customer needs.
- Create a formal and consistent service development methodology for Cloud & Infrastructure Cloud Services
- Develop and refine specific strategies for individual services as requirements dictate.
- Manage the Innovation & Incubation Lab to ensure we are considering new ideas for services
- Develop a method to influence the cloud services roadmap and prioritize the pipeline of delivery.
- Develop a feedback loop to measure service effectiveness and need for improvement to meet customer needs

Service Design
- Define service designs for all Cloud Services to include agreed SLAs, OLAs, KPIs and any other measures necessary to ensure quality services.
- Publish and maintain service definition documents for all Cloud Services.
- Publish and maintain service catalog of all Cloud Services.
- Ensure all new services are integrated with existing services and processes seamlessly.

Service Transition
- Develop and own a standard service transition framework for Cloud & Infrastructure cloud services.
- Ensure that a service transition plan is created and executed for all new services.
- Manage and take accountability for all Cloud Service transitions.
- Engage with all Services stakeholders - customers, Cloud Advisory Team, Architecture and Engineering and BAU Teams to ensure seamless service transitions.
- Continuous Service Improvements based on feedback
- Develop and own a standard service review framework for GIS.
- Perform and deliver an annual service review of all GIS services.
- Monitor all services as per service design metrics.
- Identify and address service improvements.
- Ensuring adequate training is available for the C&I workforce to be fluent in the new service
- Tool for management and visibility of Roadmaps across C&I Towers
- Preparing and delivering updates and presentation to senior management concerning the status and health of cloud services

**Key Challenges**:

- Generate and maintain momentum for service reviews and improvements and be an advocate for service excellence
- Foster strong professional relationships both internally and externally to GIS, demonstrating an ability to work collaboratively to deliver high quality services in a dynamic business environment.
- Study and understand AstraZeneca business requirements in order to anticipate and plan for future service needs.
- Stay keen to new technology offerings to identify opportunities to enrich our cloud service offerings relevant to customer needs.
- Ensure there is an avenue for influencing the roadmap on behalf of customer needs.

**Key Relationships**:

- Cloud Solutions Engineering - Cloud Business Office, Cloud Advisory Leads, Cloud Solutions Engineering and Architecture
- IGNITE Architecture
- Cloud Platform Engineering
- BAU Teams
- Hybrid Platform Engineering

**Decision Making**:

- Recommends approaches to achieve business outcomes, developing service concepts and programs and prioritization of service pipeline.
- Recommends tools for management and visibility of roadmaps across C&I and ETS
- Accountable for delivering on assigned outcomes and for the accuracy, integrity and quality of
- Role is bound by policy guidelines and executive approval, however, there is latitude to determine how to achieve end results.
- Role will develop strategies that will be implemented by other parts of the organization.

**Essential Qualities**:

- Strong understanding of Cloud Services
- Demonstrated experience in new service design and development
- Demonstrated capability in building and maintaining effective and productive relationships within and outside of the organization
- Exhibits a passion for up and coming technology
- Demonstrated ability in Project Management skills to coordinate across teams and manage service transition into BAU

**Ideal**:

- Experience in AirFocus Tool
- Experience in Jira