Lm178: Specialty Customer Representative

Lead or senior levels of these positions may: - Handle escalated or more complex issues, - Coordinate team activities or those of agency contract staff, - Support supervisor or manager activities, - Support the design, review and implementation of processes and procedures." **General Job Description** Under limited guidance completes the following tasks: - Provide forward thinking solutions for shipment issues leading to positive customer interactions. - Utilize interpersonal and rapport building skills to promote customer engagement and demonstrate empathy in handling difficult interactions. - Analyze ongoing trends/problems that affect customer satisfaction and provide feedback for improvement opportunities. - Provide immediate notification to top accounts when their shipments experience delays or problems. Continuously communication until problem is resolved. - Interact with other functional areas to identify needs of top accounts. - Within established authorities, determines and authorizes solutions to resolve customer issues. - Maintains complete customer records/profiles for top accounts in order to anticipate their shipping needs and advise them of updates/changes in service and initiates follow-up calls to ensure continued use of FedEx products and services. - Resolve issues documented in COVs through internal and external contacts. Follow-up to ensure recommended actions are taken. - Perform other duties as assigned. **Minimum Requirements**: **Minimum Education**: - High School diploma - Fluent in English (750 TOEIC points) **Minimum Experience**: - Three (3) years of experience related to customer service in a service environment/industry **Minimum Required Skills**: - Extensive knowledge of FedEx tracking systems Interpersonal Skills - Excellent Written & Verbal Communication Skills - Detail oriented - Proven ability to effectively negotiate sensitive customer issues - Team Working Skills - Microsoft Office & PC Skills - Problem Solving Skills - Skill at using mental reasoning or research to gain insight into or solve problems **Indicaciones para postulación interna al boletín** Si estás interesado en aplicar, por favor **sube un solo archivo en formato PDF** que contenga los siguientes documentos: 1.**Currículum actualizado** 2.**Carta de intención** 3.**Imagen del resultado vigente del examen TOEIC**, con un puntaje mínimo de **750** puntos** - Nota: La vigencia del examen TOEIC es de 2 años a partir de la fecha de aplicación._ Este archivo debe ser cargado en el sistema **Workday**, en el campo correspondiente al **currículum**. **Importante**: Con fundamento en la política 4-15 de Oportunidad de Carrera del Manual de Gente de LAC: _"El hecho de que un empleado no facilite la información completa que demuestre claramente si reúne las calificaciones exigidas en el puesto anunciado puede dar lugar a que no se lo tenga en cuenta.“_ ️ **Vigencia del boletín**:del 15 al 21**de OCTUBRE de 2025** FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies. FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include: - 2020 Fortune’s World Most Admired Companies (14th) - 2019 Fortune’s Best Places to Work (15th) - 2019 Forbes’s One of the “Best Employers for Diversity” - 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th) - 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years - 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible - 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions. - 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.