Sr. Associate, Complex Order Services

hace 7 días

Azcapotzalco, México Mexico_Spanish A tiempo completo

At AT&T, we’re connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Innovation powers all that we do, and our groundbreaking solutions deliver compelling communication and entertainment experiences to millions of customers worldwide. As part of our team, your next big idea could be our newest innovation. Here’s your opportunity to combine your passions for entertainment, media and technology to transform our company and your career.

The SR. Associate, Complex Order Services will be responsible of:

- Implements sales from order placement through implementation and activation.
- May assist in setting customer expectations on service delivery dates and work with customer vendors to obtain technical requirements to complete complex orders.
- Responsibilities may include ordering voice, data, and/or local services, with a range of complexity.
- Ensures quality of service implementation, accurate billing, and customer satisfaction.
- Works through internal and vendor channels, and with customers to deliver service.
- Monitors supplier performance through supplier service level obligations to ensure customer satisfaction.
- May evaluate agreements and contracts and provides customers with recommendations for service improvements and cost minimizations.
- University degree and 2 to 5 years of related experience.
- Advanced English skills (oral and written)
- Mobility knowledge preferred. Customer focus. Systems aptitude.
- Recognizes common problems when they occur.
Develops solutions to problems; identifies and proposes alternatives, when appropriate.
- Shares information with others inside and outside of the work group.
- Contacts others to gather, confirm, and clarify information.
- Works with regular supervision.
- Provided with approach, procedure, or methods to complete new assignments.
- Work progress and outcomes are reviewed on a regular basis during assignments.

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