HRo Network Service Coordinator

**Job description**:
**Purpose**

Responsible for guaranteeing all levels of availability and service of the network of Service Centers nationwide to serve the consumers of our business partners. Ensure the performance required to deliver planned results.

**Responsibilities**
- Monitor and guarantee coverage rates and quality of the network services required for delivery of the results and objectives of the area;
- Ensure the best cost-quality ratio, promoting actions to qualify the network and building a relationship of partnerships with providers;
- Negotiate values and volumes, always seeking to reduce costs and greater efficiency of processes;
- Support the commercial area with information about the service network and possible visits to the stipulator;
- Supporting internal areas in their difficulties with the accredited network, mediating potential conflicts between areas and the network, identifying improvement points and suggesting the maintenance of the relationship or the accreditation of the service center;
- Make visits to service centers to strengthen partnerships, proposing actions that reinforce brand with providers, such as network qualification and disclosure of procedures and processes;
- Establish service network models according to the needs of the business through market demand analysis;
- Perform the analysis of new product frameworks regarding the availability of the service network;
- Analyze and approve the reimbursements applied on the service network;
- Ensure the individual development of the Services team, stimulating their performance improvement to deliver the planned results

**Requirements**:

- University graduate Mechanical or Industrial Engineer, Administration.
- Indispensable 5 years of experience in positions such Management of service networks and Management of suppliers and service providers (OEM/Retailer/Brand)
- Desirable: Knowledge of continuous improvement processes and root cause analysis for problem solving.
- People Management.
- Advanced negotiation skill.
- Resilient.
- Fluent in English


**We Offer**
- Workplace Mexico City.
- Hybrid work (mandatory 2 days to attend the office)Competitive salary and additional benefits

**Helping People Thrive in a Connected World**

**What’s the culture like at Assurant?**
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

**Company Overview**
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

**Equal Opportunity Statement**
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.