Coordinator, Loyalty Service

hace 6 días

Ciudad de México Preferred Travel Group A tiempo completo

**GENERAL SUMMARY**The **Coordinator, Loyalty Service** is responsible for addressing _I Prefer_ member service inquiries, resolving _I Prefer_ member issues and managing service escalations. Additionally, the Coordinator handles routine hotel support activities.**ORGANIZATIONAL RELATIONSHIP**This role reports directly to the Manager, Loyalty Service supporting service and operational needs. This position collaborates with cross-functional leaders, including those from Regional Management, Marketing, Finance, and Sales, to support various projects.***:**DUTIES AND RESPONSIBILITIES**:- ** The Coordinator, Loyalty Service is responsible for supporting**_I Prefer_** members and hotels through daily issue resolution, while collaborating with business partners to enhance processes and training initiatives.**:- ** Maintains and updates various tracking tools to monitor inquiry volume and identify service trends.**:- ** Recommends process improvements to drive greater efficiency, elevate hotel service standards, and optimize training; collaborates with the**_I Prefer_** team and internal stakeholders to evaluate and implement ideas.**:- ** Offers additional assistance with routine hotel-related inquiries and operational activities.**:**QUALIFICATIONS**:- Minimum 3-5 years in a customer service role- A passion for service excellence- Customer-first attitude- Excellent written communication skills in English- Willingness to take initiative and to follow through on projects- Extremely organized and detail oriented- Ability to manage multiple tasks simultaneously- Hospitality experience preferred- Proficiency in Microsoft Office Excel is required**WORKING CONDITIONS**Working environment is hybrid from Mexico City. Should be available during regular daytime work hours in local time zone (Mon-Fri)**REQUIRED TRAINING**- _ I Prefer_ loyalty system- SynXis Voice Agent- Microsoft Dynamics 365- Jira Service Management

  • Coordinator, Loyalty Service

    hace 1 semana

    Ciudad de México Preferred Travel Group A tiempo completo

    **GENERAL SUMMARY** The **Coordinator, Loyalty Service** is responsible for addressing _I Prefer_ member service inquiries, resolving _I Prefer_ member issues and managing service escalations. Additionally, the Coordinator handles routine hotel support activities. **ORGANIZATIONAL RELATIONSHIP** This role reports directly to the Manager, Loyalty Service...

  • Coordinator, Loyalty Service

    hace 2 días

    Ciudad de México Preferred Travel Group A tiempo completo

    **GENERAL SUMMARY** **ORGANIZATIONAL RELATIONSHIP** This role reports directly to the Manager, Loyalty Service supporting service and operational needs. This role partners with cross-functional leaders on projects, including Regional Management, Marketing, Finance and Sales. **DUTIES AND RESPONSIBILITIES** The Coordinator, Loyalty Service supports I...

  • Coordinator, Loyalty Service

    hace 2 días

    Ciudad de México Preferred Travel Group A tiempo completo

    **GENERAL SUMMARY****ORGANIZATIONAL RELATIONSHIP**This role reports directly to the Manager, Loyalty Service supporting service and operational needs. This role partners with cross-functional leaders on projects, including Regional Management, Marketing, Finance and Sales.**DUTIES AND RESPONSIBILITIES**The Coordinator, Loyalty Service supports I Prefer...

  • Remote Service Coordinator

    hace 2 semanas

    Ciudad de México, Ciudad de México Scalesource A tiempo completo

    Remote Service Coordinator Job Title: Remote Service CoordinatorLocation: Fully RemoteWorking Hours: 9:00 AM – 6:00 PM (EST/CST/PST)Salary: USD $1,200/month + performance bonusAbout ComForCare (Best Life Brands)ComForCare is a trusted leader in home care services, dedicated to helping seniors and individuals with disabilities live safely, independently,...

  • Service Coordinator

    hace 3 semanas

    Ciudad de México Kyndryl A tiempo completo

    **Who We Are**At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.**The...

  • Service Desk Coordinator

    hace 6 días

    Ciudad de México Marken A tiempo completo

    Job Summary: The Service Desk Coordinator plays a critical role in ensuring the efficient and effective operation of the IT service desk. This position involves coordinating and overseeing the day-to-day activities of the service desk team, providing technical support to end-users, and maintaining service desk documentation. The Service Desk Coordinator is...

  • Business Analyst

    hace 6 días

    Ciudad de México, Ciudad de México Loyalty Juggernaut, Inc A tiempo completo

    Join our dynamic Customer Success team as a Business Analyst , where you'll play a key role in delivering innovative enterprise loyalty solutions for leading global brandsAt Loyalty Juggernaut, we're on a mission to revolutionize customer loyalty through AI-driven SaaS solutions. We are THE JUGGERNAUTS, driving innovation and impact in the loyalty ecosystem...

  • Customer Service Coordinator

    hace 1 semana

    Ciudad de México Johnson & Johnson A tiempo completo

    **CUSTOMER SERVICE COORDINATOR** At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity. Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and...

  • Customer Service Coordinator

    hace 6 días

    Ciudad de México Johnson & Johnson A tiempo completo

    **CUSTOMER SERVICE COORDINATOR**At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity.Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers...

  • Service Desk Coordinator

    hace 1 semana

    Ciudad de México, CDMX Marken A tiempo completo

    Job Summary: The Service Desk Coordinator plays a critical role in ensuring the efficient and effective operation of the IT service desk. This position involves coordinating and overseeing the day-to-day activities of the service desk team, providing technical support to end-users, and maintaining service desk documentation. The Service Desk Coordinator is...