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**GENERAL SUMMARY**The **Coordinator, Loyalty Service** is responsible for addressing _I Prefer_ member service inquiries, resolving _I Prefer_ member issues and managing service escalations. Additionally, the Coordinator handles routine hotel support activities.**ORGANIZATIONAL RELATIONSHIP**This role reports directly to the Manager, Loyalty Service supporting service and operational needs. This position collaborates with cross-functional leaders, including those from Regional Management, Marketing, Finance, and Sales, to support various projects.***:**DUTIES AND RESPONSIBILITIES**:- ** The Coordinator, Loyalty Service is responsible for supporting**_I Prefer_** members and hotels through daily issue resolution, while collaborating with business partners to enhance processes and training initiatives.**:- ** Maintains and updates various tracking tools to monitor inquiry volume and identify service trends.**:- ** Recommends process improvements to drive greater efficiency, elevate hotel service standards, and optimize training; collaborates with the**_I Prefer_** team and internal stakeholders to evaluate and implement ideas.**:- ** Offers additional assistance with routine hotel-related inquiries and operational activities.**:**QUALIFICATIONS**:- Minimum 3-5 years in a customer service role- A passion for service excellence- Customer-first attitude- Excellent written communication skills in English- Willingness to take initiative and to follow through on projects- Extremely organized and detail oriented- Ability to manage multiple tasks simultaneously- Hospitality experience preferred- Proficiency in Microsoft Office Excel is required**WORKING CONDITIONS**Working environment is hybrid from Mexico City. Should be available during regular daytime work hours in local time zone (Mon-Fri)**REQUIRED TRAINING**- _ I Prefer_ loyalty system- SynXis Voice Agent- Microsoft Dynamics 365- Jira Service Management