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Client Support Learning Specialist
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Join a company whose mission is to support modern businesses in their quest to grow fast and flexibly. We achieve this by offering innovative services delivered by a skilled, talented, and distributed team.
What You’ll Do:
- Collaborate with stakeholders to identify training needs and performance gaps within the client support team.
- Design and develop comprehensive training programs, materials, and resources to address identified needs and promote continuous learning and development.
- Utilize a variety of instructional techniques and training to engage learners and enhance knowledge retention.
- Deliver engaging and interactive training sessions to the client support team, ensuring a consistent and high-quality learning experience.
- Evaluate the effectiveness of training programs through assessments, feedback, and performance analysis, and make necessary adjustments to improve outcomes.
- Stay up to date with industry trends, best practices, and emerging technologies related to client support training.
- Provide ongoing coaching and support to team members, offering guidance and feedback to facilitate skill development and performance improvement.
- Collaborate with cross-functional teams to align learning and development initiatives with organizational goals and strategies.
- Maintain training records, track training metrics, and prepare reports to assess the impact and effectiveness of training programs.
Skills and Experience:
- Bachelor's degree in a relevant field or equivalent work experience.
- 2-5 years of experience as a learning and development specialist, training facilitator, or a related role, preferably in customer support.
- Strong knowledge of instructional design principles, adult learning theory, and training methodologies.
- Excellent presentation, communication, and interpersonal skills, with the ability to engage and inspire learners.
- Experience in developing and delivering training programs using various modalities, including in-person, virtual, and blended learning approaches.
- Proficiency in using learning management systems (LMS) or other training platforms to deliver and track training initiatives.
- Strong organizational skills and the ability to manage multiple projects and priorities simultaneously.
- Analytical mindset with the ability to evaluate training effectiveness and make data-driven improvements.
- Knowledge of client support processes, best practices, and industry trends is a plus.
**Salary**: $25,500.00 - $32,300.00 per month
Work Location: In person
