Bilingual Customer Service Agent
hace 3 días
**Vacante para la empresa BACK OFFICE DE CHIHUAHUA en Parques De San Felipe - Chihuahua, Chihuahua**:
**Customer service Agent (with sales experience is a big plus)**
Sueldo bruto mensual**:17,000 MXN + comisiones.**
**Shift days, hours and time zone**:
5 dias laborados mas 2 dias de descanso(1 dia off entre semana y otro el fin de semana no consecutivos).
Franja horaria de 8:30 am a 7:30 pm CST, turnos de 9 horas (incluyendo lunch)
**Job description**: Inbound calls for catalog sales. o Provide excellent customer service to retain and attract new customers. o Be available on the phones for 82% of the shift. o Rebuttal 3 times to show the value of the Membership program.
El cliente maneja una estructura de comisiones que es 1 dolar por hora trabajada si alcanzan el KPI de Close rate (70%) y paga 1 dolar por la venta de membresias. Esto basado en el desempeño del mes. En promedio los agentes se estan haciendo entre 230 y 260 dolares al mes.
**Responsabilities**:o Meet 7 key performance indicators (KPIs). o Achieve a membership close rate goal of 42%. o Maintain a replacement guarantee rate of 25%. o Promote and sell Private Vault items (2.0% goal). o Maintain a close rate of 72%. o Achieve an average dollar per call of $85.00.
**Nível de educación deseada**:
Media Superior
**Nível de experiência deseada**:
Nível Medio
**Función departamental**:
Atención al cliente
**Industria**:
Call Centers / Telemarketing
**Habilidades**:
- customer service
- advanced english level
- sales
-
Bilingual Customer Service Representative Hibrid
hace 1 semana
Chihuahua, México CS Enterprises at ConnectNet A tiempo completo**Vacante para la empresa CS Enterprises at ConnectNet en Chihuahua, Chihuahua**:**Bilingual Customer Service Agent | No Prior Experience Required**Job Summary: As a Bilingual Customer Service Agent, you will be the vital link between the company and Spanish and English-speaking customers, providing effective solutions and an exceptional experience.**_Key...
-
Bilingual Customer Service Representative Home
hace 2 semanas
Chihuahua, México CS Enterprises at ConnectNet A tiempo completo**Vacante para la empresa CS Enterprises at ConnectNet en Chihuahua, Chihuahua**: **Bilingual Customer Service Representative (Home Office) No Prior Experience Required** Job Summary: As a Bilingual Customer Service Agent, you will be the vital link between the company and Spanish and English-speaking customers, providing effective solutions and an...
-
Bilingual Customer Service Representative Home
hace 2 semanas
Chihuahua, México CS Enterprises at ConnectNet A tiempo completo**Vacante para la empresa CS Enterprises at ConnectNet en Chihuahua, Chihuahua**:**Bilingual Customer Service Representative (Home Office) No Prior Experience Required**Job Summary: As a Bilingual Customer Service Agent, you will be the vital link between the company and Spanish and English-speaking customers, providing effective solutions and an exceptional...
-
Customer Service Agent
hace 2 semanas
Chihuahua, México AutoZone A tiempo completo**Summary**:Handle Customer contacts from different channels to provide and process information in response to inquiries, concerns and requests about products, services and general information from the different segments handled in the department. Creates performance reports and provides mentoring to new agents or agents that have been recently trained in a...
-
Customer Service Agent
hace 2 semanas
Chihuahua, México AutoZone A tiempo completo**Summary**: Handle Customer contacts from different channels to provide and process information in response to inquiries, concerns and requests about products, services and general information from the different segments handled in the department. Creates performance reports and provides mentoring to new agents or agents that have been recently trained in a...
-
Customer Service Agent
hace 3 semanas
Chihuahua, México AutoZone A tiempo completo**Summary**:Handle Customer contacts from different channels to provide and process information in response to inquiries, concerns and requests about products, services and general information from the different segments handled in the department. Creates performance reports and provides mentoring to new agents or agents that have been recently trained in a...
-
Bilingual customer service representative
hace 3 horas
Chihuahua City, México Nextshore A tiempo completoJob Title: Bilingual Customer Service RepresentativeLocation: Remote (Mexico)Experience Level: 2+ YearsBase Salary: MXN $3,000 per week (net).Weekly Bonus: Up to MXN $2,000 based on attendance and punctuality.Total Weekly Earnings: Up to MXN $5,000 net (approx. MXN $20,000/month).Language Requirement: Advanced English proficiencyAbout the RoleOur client is...
-
Bilingual Customer Service Agent
hace 2 días
Chihuahua, México BACK OFFICE DE CHIHUAHUA A tiempo completo**Vacante para la empresa BACK OFFICE DE CHIHUAHUA en Chihuahua, Chihuahua**: **Title: Employee Resources Agent** **Shift time: Monday to Friday - 8:00 am to 5:00 pm** **Salary: $14,700 mil pesos mxn brutos.** **Location: Chihuahua, Chihuahua.** **Job description**: This position serves as the account team wide receiver fielding anything and everything...
-
Bilingual Customer Service Agent
hace 4 semanas
Chihuahua, México BACK OFFICE DE CHIHUAHUA A tiempo completo**Vacante para la empresa BACK OFFICE DE CHIHUAHUA en Chihuahua, Chihuahua**:**Title: Employee Resources Agent****Shift time: Monday to Friday - 8:00 am to 5:00 pm****Salary: $14,700 mil pesos mxn brutos.****Location: Chihuahua, Chihuahua.****Job description**:This position serves as the account team wide receiver fielding anything and everything with the...
-
customer service agent
hace 2 días
Chihuahua, Chihuahua, México AutoZone A tiempo completoSummary: Handle Customer contacts from different channels to provide and process information in response to inquiries, concerns and requests about products, services and general information from the different segments handled in the department. Creates performance reports and provides mentoring to new agents or agents that have been recently trained in a...