Customer Services

hace 7 días

Cuauhtémoc, México Human Factor A tiempo completo

**Vacante para la empresa Human Factor en Juarez - Cuauhtémoc, Ciudad de México**:
Somos una empresa especializada en **logística internacional y servicios de freight forwarding**, brindando soluciones integrales de transporte marítimo, aéreo y terrestre a clientes nacionales e internacionales.
Buscamos talento con actitud de servicio, habilidades de comunicación y pasión por la logística global

**Oferta Laboral: Customer Service Freight Forwarder**:** Ubicación**: Ciudad de México (esquema híbrido)
**Sueldo**: $25,000 mensuales brutos
**Horario**: Lunes a viernes, de 9:00 a.m. a 6:00 p.m.
**Modalidad**: Presencial durante los primeros 3 meses. A partir del 4º mes, **esquema híbrido** (3 días home office / 2 días oficina).
**Tipo de puesto**: Tiempo completo

**Requisitos**:

- Experiência mínima de **2 años** en posición similar dentro de un **Freight Forwarder**empresa logística.
- Ingles intermedio indispensable
- Conocimiento en procesos de **importación y exportación** (aéreo, marítimo y terrestre).
- Manejo de documentos internacionales y coordinación con agentes en el extranjero.
- Nível de inglés **intermedio o avanzado** (lectura y escritura).
- Excelente comunicación oral y escrita.
- Dominio de Excel y herramientas de gestión logística.

**Funciones principales**:

- Atender y dar seguimiento a solicitudes de los clientes en operaciones de importación y exportación.
- Coordinar con agentes de carga, navieras, aerolíneas y transportistas nacionales e internacionales.
- Monitorear estatus de embarques y asegurar el cumplimiento de tiempos y condiciones pactadas.
- Elaborar y revisar documentación relacionada con embarques (BL, AWB, facturas, listas de empaque, etc.).
- Actualizar bases de datos, reportes de seguimiento y KPIs de servicio.
- Resolver incidencias operativas en coordinación con los diferentes departamentos.
- Brindar soporte postventa y mantener una comunicación constante y profesional con los clientes.
- Asegurar altos estándares de **calidad y satisfacción del cliente**.

Si estás interesado en la vacante y cumples con los requisitos, postúlate por este medio y nos comunicaremos contigo lo antes posible

**Nível de educación deseada**:
Superior - titulado

**Nível de experiência deseada**:
Nível Medio

**Función departamental**:
Logística / Transporte

**Industria**:
Transporte, Logística, Cadena de Suministro y Almacenamiento

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