Professional Services, Analyst

hace 4 semanas

Cuauhtémoc, México Medallia A tiempo completo

Overview:We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.We empower exceptional people to create extraordinary experiences together.Bring your whole self.**The Function**The Professional Services team deploys and manages the Medallia feedback platform for leading global companies across retail, financial services, hospitality and high tech. As a member of the team, you will partner with senior decision makers at some of Medallia’s largest clients on a mission critical task—helping them improve in the eyes of their customers. You will work with cutting-edge technology and tackle real business problems and gain exposure to software implementation and servicing to enhance a huge enterprise’s customer experience. In addition, you will work with great colleagues. You will develop your customer-first mindset, learn about positioning compelling product features to customers, and manage our product delivery against customer needs. Most importantly, you get to build: build a great company, build awesome relationships and programs with our customers and colleagues all while building an exciting new industry.**The Role****This is a hybrid role that will require 2 days/week in Mexico City office****Responsibilities**:- Collect customer requirements and create technical specifications- Configure the Medallia platform to meet customer requirements- Support QA, client UAT, and launch processes- Provide support in client meetings by leveraging in-depth knowledge of Medallia’s platform capabilities- Partner with client teams to resolve technical issues/inquiriesQualifications:Minimum Qualifications- Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field or equivalent experience- Exposure to common web technologies, such as JavaScript, XML, HTML, CSS, and integration technologies/protocols (APIs, REST, HTTP, SFTP, etc.)- Advanced English speaking skillsPreferred Qualifications- Interest in the Customer Experience (CX) industry- Understanding of common security concepts and standards (SSO, SAML, OAuth, RBAC, etc.)- Ability to work independently on low to medium complexity assignments- Passion for helping clients; empathy for their challenges, ability to build relationships and effectively communicate with client stakeholders- Ability to understand, synthesize, and translate between business problems and technical concepts- Growth-minded; desire for continuous learning and proactively driving initiatives for improvement- Thrive in a high-growth, fast-paced environment- Computer skills, including the ability to articulate complex issues effectively- Teamwork and desire to contribute towards team development

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