Call Center Quality Assurance Analyst Jr

In this role, you will support to develop and shape Axos Bank’s fromtline support strategy and execution. You will work closely with the call center leadership team, internal, and cross functional stakeholders.**Duties/Responsibilities**:- Maintains and develops internal quality standards.- Analyze NPS and CSAT results and provide constructive feedback and...

In this role, you will support to develop and shape Axos Bank’s fromtline support strategy and execution. You will work closely with the call center leadership team, internal, and cross functional stakeholders. **Duties/Responsibilities**: - Maintains and develops internal quality standards. - Analyze NPS and CSAT results and provide constructive...

**Job Information**:Department Name- ALLIANTJob Type- Full timeService Now Ticket- INC Industry- CommunicationsModality- HybridWork Experience- 0-1 yearAssigned Recruiter ContactDate Opened- 05/07/2025City- TijuanaState/Province- Baja CaliforniaCountry- MexicoZip/Postal Code- 22010The Quality Assurance Analyst is responsible for monitoring and evaluating...

Quality assurance (QA) in call centers is a process that ensures you're performing according to the standards of your company. This is done by monitoring and evaluating your team based on the key performance indicators (KPIs) that you have set, in this case equal or above 90% on compliance and customer experience.The QA Department works with operations but...

**Job Information**: Department Name - ALLIANT Job Type - Full time Service Now Ticket - INC1245498 Industry - Communications Modality - Hybrid Work Experience - 0-1 year Assigned Recruiter Contact Date Opened - 05/07/2025 City - Tijuana State/Province - Baja California Country - Mexico Zip/Postal Code - 22010 The Quality Assurance Analyst is...

Quality Assurance Supervisor will lead quality oversight for Internal lines of business, focused on Customer Service, Collections, Tele services, Quality Control, Accounting & Claims of insurance.This role is responsible for ensuring process accuracy, documentation compliance, and continuous improvement across all internal line’s workflows. Quality...

**Quality Assurance Specialist****Job Summary**:In this role, you will support to develop and shape fromtline support strategy and execution. You will work closely with the call center leadership team, internal, and cross functional stakeholders.**Duties/Responsibilities**:- Maintains and develops internal quality standards.- Analyze NPS and CSAT results and...

Quality Assurance Supervisor will lead quality oversight for Internal lines of business, focused on Customer Service, Collections, Tele services, Quality Control, Accounting & Claims of insurance.This role is responsible for ensuring process accuracy, documentation compliance, and continuous improvement across all internal line's workflows.Quality Assurance...

A leading insurance provider in Tijuana is seeking a Quality Assurance Supervisor to oversee quality oversight for various internal lines of business, focusing on customer service and claims.This role involves leading continuous improvement initiatives, analyzing performance trends, and mentoring QA team members.Candidates should possess a Bachelor's degree...

**Job Information**:Department Name- Quality AssuranceJob Type- Full timeIndustry- CommunicationsService Now Ticket- INC Modality- On SiteWork Experience- 1-3 yearsAssigned Recruiter ContactDate Opened- 10/14/2025City- TijuanaState/Province- Baja CaliforniaCountry- MexicoZip/Postal Code- 22225- Quality Assurance Supervisor will lead quality oversight for...