Call Center Quality Assurance Analyst Jr

Job Title: Quality Analyst ManagerLocation: Onsite in Zona Centro, Tijuana, Baja California, MexicoCompany: CyberCity Call CenterHours: Monday to Friday from 9 AM to 6 PMCompensation: Basic package of 5k plus bonuses.About Us:We are a leading call center specializing in customer service, back office, Sales and Billing. We leverage our expertise, with your...

In this role, you will support to develop and shape Axos Bank’s fromtline support strategy and execution. You will work closely with the call center leadership team, internal, and cross functional stakeholders. **Duties/Responsibilities**: - Maintains and develops internal quality standards. - Analyze NPS and CSAT results and provide constructive...

**Job Summary**:**Duties/Responsibilities**:- Maintains and develops internal quality standards.- Analyze NPS and CSAT results and provide constructive feedback and action plans for improving results.- Recommend enhancement or updates to supporting materials and training programs to improve customer experience.- Coordinate and participates in calibration...

Quality Assurance Supervisor will lead quality oversight for Internal lines of business, focused on Customer Service, Collections, Tele services, Quality Control, Accounting & Claims of insurance.This role is responsible for ensuring process accuracy, documentation compliance, and continuous improvement across all internal line’s workflows. Quality...

**Job Information**:Department Name- Quality AssuranceJob Type- Full timeIndustry- CommunicationsService Now Ticket- INC Modality- On SiteWork Experience- 1-3 yearsAssigned Recruiter ContactDate Opened- 10/14/2025City- TijuanaState/Province- Baja CaliforniaCountry- MexicoZip/Postal Code- 22225- Quality Assurance Supervisor will lead quality oversight for...

Descripción del trabajo WORK FROM HOME TIJUANA, B.C. Jr. Telecom Analyst needs to primarily audit and analyze telecommunication reports, which includes but is not limited to call recordings, call accounting, hardware inventory, software licensing. Responsibilities Programs, analyzes and resolves problems related to telecommunications systems' software and...

Descripción del trabajo WORK FROM HOME TIJUANA, B.C. Jr. Telecom Analyst needs to primarily audit and analyze telecommunication reports, which includes but is not limited to call recordings, call accounting, hardware inventory, software licensing. Responsibilities Programs, analyzes and resolves problems related to telecommunications systems' software and...

**International company looking for talent to join our team!**American company dedicated to financing, buying, and selling used cars, with its main office based in Dallas, Texas.**Key Responsibilities**- Participate in the design and improvement of monitoring formats and quality standards- Perform chat monitoring and provide trend data to the Internet...

**Job Summary**:In this role, you will support to develop and shape Axos Bank’s fromtline support strategy and execution. You will work closely with the call center leadership team, internal, and cross functional stakeholders.**Duties/Responsibilities**:- Maintains and develops internal quality standards.- Analyze NPS and CSAT results and provide...

Descripción y detalle de las actividades Job description Summary: Develop Quality strategies that help improve our customers' experience. Monitor and lead activities of the Quality analyst team responsible for monitoring, feedback and calibration activities. Analyze and generate reports that translate into process improvement and KPIs. Responsibilities:...