Bilingual Spanish/english Audit Support Supervisor

hace 4 días

Zapopan, México BlueGrace Logistics A tiempo completo

Job Summary:
The Audit Support Supervisor’s primary focus is to manage the support of carrier invoice audit resolution. This role is responsible for managing audit/partner audit associates that execute various audit and administrative tasks needed to complete the carrier invoice audit process.

**Duties and responsibilities**:

- View and maintain select queues to ensure that invoices are being completed in an accurate and timely manner
- Uses research skills to troubleshoot customer invoice problems early and mitigate risk by proactively acting, sometimes with limited information or direction
- Provide training, direction and problem resolution associated with invoicing and disputes
- Establish and maintain carrier, customer and internal cross departmental relationships
- Communicates with leadership on team success, opportunities and provides guidance to management to continuously develop more efficient processes
- Manage team HR related tasks (timecards, PTO, reviews, disciplinary actions etc.)
- Other duties may be assigned as needed.

**Qualifications**:

- High school diploma or equivalent required
- Resumes must be submitted in English
- Bi-lingual English/Spanish
- LTL logistics experience required
- Previous Billing, Audit or Customer Service experience required
- Previous managerial experience required
- Must be detail-oriented
- Must have excellent communication skills, written and verbal
- Knowledge of database software; internet software; TMS and Microsoft Office Suite
- Ability to calculate figures and amounts such as proportions, percentages, area, volume and density
- Ability to deal with problems involving several concrete variables in standardized situations

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