Business Ops Analyst I

**Description**

Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.

Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for.

Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you'll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives.

Discover what our 29,000 employees, across 110 countries, already know:
**WORK HERE MATTERS EVERYWHERE**

**Why Syneos Health**
- We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
- We are committed to our Total Self culture - where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
- We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives - we're able to create a place where everyone feels like they belong.

**JOB SUMMARY**:
The Business Operations Analyst supports our business goals by partnering with the business and cross-functional teams to provide actionable insights and delivering reports that support data-driven decision making and drive operational success.

**JOB RESPONSIBILITIES**:

- Connect, integrate, and organize data from various sources, including Smartsheet, APIs, Excel, and cloud platforms, into PowerBI
- Optimize datasets for performance and scalability in PowerBI
- Create visually compelling and interactive Power BI dashboards and reports that provide meaningful insights to stakeholders
- Collaborate with cross-functional teams to understand business objectives, requirements and KPIs and develop analytical tools and reports to improve operations
- Troubleshoot data ingestion and optimize report performance, ensuring quick and efficient delivery of the data.
- Analyze operational data, provide analyses, and summarize recommendations for improvement opportunities in business operations.
- Assist in the development of recommendations and preparation for written and oral presentations to management.
- Implement regular data governance processes to ensure data integrity and accuracy. Proactively monitor and maintain high levels of quality, accuracy, and process consistency, and find opportunities for improvement.
- Support the coordination of revenue and budgeting processes
- Collaborate with business partners and cross-functional teams to define reporting, best practices, and standard operating procedures, integrating tools into workflows, and improve and automate processes.
- Set up, configure, enhance, and maintain software tools such as SmartSheet, PowerBI and others.
- Research, test, and implement plugins and integrations to enhance tool functionality, troubleshoot problems, and ensure smooth operation.
- Create and update technical documentation, user manuals, and training materials.

**Qualifications**
- BA/BS Degree required. Experience with a digital and/or technology company a plus
- Proficiency in Excel analyzing large data sets with ability to own and drive independent cross-functional analysis projects, working across multiple online and offline data sources
- Proficiency with PowerBI, including Power Query, DAX, and data modeling
- Proficiency in designing and developing interactive dashboards and visual reports in Power BI
- Strong understanding of APIs, connectors, and ETL tools to integrate external data sources.
- Proficiency in SQL, Python, or Power Automate for data processing (preferred)
- Experience with project management and resource management tools such as SmartSheet.
- Experience with SmartSheet a plus
- Experience with automating data workflows a plus
- Operations support or equivalent experience (e.g., from consulting or an agency); could include Finance, Business Operations, Strategy, Sales, Sales Operations, Account Management, Sales Planning, Ad Operations, or Consulting
- Experience analyzing, interpreting, and summarizing complex data to provide measurable, actionable insights and recommendations (providing clear and concise feedback)
- Project management experience, including establishing a project vision through execution and coordination with cross-functional partners is preferred
- Well-organized, accountable, and capable of hand