Field Service Technician A

**Description**:
The Field Service Tecnician will be responsible for the managing all aspects of total customer service and care at existing customers. This will include troubleshooting and repair of cash-dispensing and sorting equipment; daily scheduling and time management of all accounts assigned; tracking and management of parts/tools; and staying abreast of changes in technical and functional elements of current or legacy GGS equipment.

**Key Responsibilities**:

- Diagnose system problems in mínimal time and make repairs
- Make recommendations for improving the service, reliability and performance of our equipment.
- Keep customer apprised of progress during remedial maintenance or during a down system situation
- Gather and record machine information at regular intervals to monitor performance
- Escalate solving technical problems by seeking timely advice or assistance from technical support when necessary
- Handle customers in a professional manner during difficult high-pressure situations
- Document system problems and preventative maintenance in customer site log
- Establish PM schedules and perform according to company specifications
- Ensure overall customer satisfaction
- Responsible for assisting with and installing machines, Engineering Change Notices that effect current systems and upgrades. Hardware or software upgrades may require technical assistance or unusual or complex systems
- Comply with mandatory courses / trainings provided by the company
- Spare parts inventory management
- Travel expenses control and management

**Skills, Knowledge & Expertise**:
**REQUIRED EDUCATION AND QUALIFICATIONS**
- _

**Education Level**:

- Engineering degree (preferred)
- Technician degree

**Qualifications**:

- At least one year of experience.
- Technical English (for Reading manuals).
- Capable of supporting Glory desk top products DTP

**REQUIRED SKILLS AND COMPETENCIES**
- Excel advanced
- Proactive
- Organized
- Focus on goals and results
- Good communication skills
- Understanding of AC/DC power distribution
- Understanding of digital and analog circuitry
- Ability to work with electric schematics, logic diagrams and mechanical drawings
- Logical trouble shooting skills and capability to isolate problems at PCB or component level
- Working knowledge of DOS and windows
- Time administration
- General Systems management Windows / Linux (preferred)
- Oriented to corporate guidelines

**About GLORY**:
**Global Leaders in Customer Experience Automation**

With a culture rooted in innovation, each day Glory’s people are transforming our customer’s businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That’s a reputation we’ve earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it’s our people who are driving our successes.

**Why Join Us**

Here at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation.

**Glory Values**

The Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are - with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect.
- Customer Delight. We put our customers first.
- Integrity. We do the right thing, always.
- Innovation. We embrace new challenges and share the future.
- Speed. We move fast, that’s how we stay ahead.
- Diversity & Respect. We value the strength in our differences.
- Teamwork. We succeed together.