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Software Support Specialist

hace 2 semanas

Guadalajara, México amdocs A tiempo completo

**Job ID**: 161123
**Required Travel** :Minimal
**Managerial - No**
**Location**:MEXICO- GUADALAJARA (Amdocs Site)**

**Who are we?**:
**In one sentence**:
Responsible for providing outstanding technical support to a global customer base.

Keeps ownership for the resolution of complex technical problems, including debugging, simulations, locating bugs, tool and script development for problem diagnosis, troubleshooting and reproduction.

**What will your job look like?**:

- Provide engineering expertise to fix, modify and engineer software solutions and configurations, to ensure that the product/solution performs within efficient design specifications.
- Investigate, debug and reproduce issues, provide fixes and workarounds, and verify changes to ensure continued operability of the software solution.
- Technical focal point with other teams to resolve cross product/solution issues.
- Bring continuous improvements/efficiencies to software or business processes by utilizing Software Engineering tools, various innovations and techniques and the reuse of existing solutions.
- Contribute in meeting various SLA’s and critical metrics to guarantee that tasks are completed on time and the delivery timelines meet the quality targets of the organization.
- Onboard new employees and train them on processes and collaboration with team members. Take active role in team building, including technical mentoring and knowledge transfer.
- Partner with internal/external customers to improve the understanding of customer problems, and verifies that an appropriate resolution has been applied.

**All you need is...**:

- Bachelor’s degree in Computer Science/Information Technology or equivalent
- 5 years’ experience as a Software Support Engineer

**Why you will love this job**:

- Get a chance to gain valuable experience and wide knowledge of Software integrative systems
- Get the opportunity to be exposed to advance marked technologies and working with multi channels and divers area of expertise

**Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce