SAP Sales- Service Management, Analyst

**SAP Sales - Service Management, Analyst**: Do you have experience in IT Services? Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you **About the Role** In this opportunity as an **SAP Sales - Service Management, Analyst**,**you will: - Deliver SAP WRP and S4 service lifecycle management focusing on day-to-day operation and service improvement, by ensuring reliability and availability. - Collaborate with different partners and teams to implement IT standards (operational, compliance, etc) for SAP systems. - Monitor, support, and improve services according to incident, change, and problem management for daily operations according to IT TR and SAP standards. - Internal cross-functional collaboration for SAP transformation, through continuous process improvement and advisory on high-value propositions considering best practices. - Active collaboration in SAP migration to S4, also considering integration for systems related to architecture for modules/technical accordingly. - Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs. - Responsible for monitoring and analyzing business operational and technical key metrics. **About You** You’re a fit for the role if your background includes: - Bachelor’s degree or equivalent required; Computer Science or related technical degree preferred. - Fluent English is a must. - 3+ years of experience in **_SAP Sales modules _**across configuration, development, testing, and release. - Proven track record of success participating in projects and initiatives even with ambiguous details provided. - Strong customer service, problem-solving, organizational, and conflict management skills. - Strong IT Service Management and standards experience. - Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills. - Proven ability to learn new technologies quickly. - Hands-on experience with programming and scripting languages. - Comfortable in a fast-paced environment and motivated by complex technical and business challenges. - ITIL knowledge. **To apply, please upload your updated resume in English.** **Location: CDMX** LI-LJ1 **What’s in it For You?** - **Flexibility & Work-Life Balance**:Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. - **Career Development and Growth**:By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. - **Industry Competitive Benefits**:We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. - **Culture**:Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. - **Social Impact**:Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. - **Making a Real-World Impact**:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. **About Us** Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered