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Service Management Incident
hace 3 semanas
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
- “At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member._
- Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and car care”_
We are currently seeking an experienced professional to join our team in the role of **Service Management Incident**
The Technology Service Management Incident job is responsible for managing the process of recovering Technology delivered services from a disrupted state as quickly as possible. The process utilises industry standard techniques for engaging support teams, identification of restoration actions, incident prioritisation, communication and escalation. They are a member of the Major Incident Management (MIM) team which is part of the HOST Service Management Incident discipline within Technology Infrastructure Delivery.
**Principal responsibilities**
- (The Command Centre environment is large, multi-site, highly complex, real-time and operates 24 x 7 x 365. The role holder will lead service recovery of incidents of any threat level, facilitating both technical and business calls with key teams and stakeholders.)
- Restore normal service as quickly as possible and minimise the adverse impact to the business
- Recover Technology systems and services in accordance with business/Technology service level agreements in conjunction with technical support teams and in line with global incident management processes
- Build and maintain effective working relationships with Technology colleagues and business partners
Requirements
**Calificaciones - Externas**
**Qualifications**
- Systematic problem-solving approach.
- Work Experience of 5 years with at least 2 years proof in L0/L1 production support
- Leading a technical team
- Strong verbal English communication.
- Work during Americas shift on a follow of the sun (FTS) model, weekends (ROTA - based) and occasionally to be on after office hour on-call for supporting high and critical incidents.
- Good understanding of Unix (Linux) command and Shell scripting.
- Knowledge on SQL and Stored Procedures, preferentially in Oracle database
- Good troubleshooting/debugging C++ and/or Java code, SQL and Stored Procedures.
- ITIL concepts understanding. Experience on Service Management tool like Service now or something similar
- Basic Integration knowledge (Architecture Design, Web Application Servers, IBM MQ, Load Balancers).
- Basic development experience
- High sense of responsibility, Leadership attitude, and ability to make wise decisions under stressful situations.
**Good to have skill sets**:
- Understanding of Batch scheduling (i.e. Control-M).
- Exposure to App Dynamics, Splunk or similar. Knowledge of micro-services monitoring tools.
- Knowledge of Payments domain and SWIFT standard (messaging) is a plus
- Be able to efficiently communicate in the production/crisis calls.
- Big Data knowledge (Hadoop, Impala, Spark, Parquet).
You’ll achieve more when you join HSBC.
**Issued By HSBC Electronic Data Processing (India) Private LTD
