Citiservice Training Leader

**Job Purpose**: The Learning and Development Specialist is: - A member of the Learning and Development team who has responsibility for ensuring training is up to date, relevant and any training gaps are identified and filled with an appropriate solution for all CitiService teams. - Familiar with core systems at Citi and working knowledge of core processes. - Comfortable with training delivery across various platforms such as in person, virtual, coaching, practical and assessments. - Proficient in training and development methods especially in online platforms spending 80% of time creating and delivering system and Citi specific training. - Skilled in communications and delivering updates to senior management. - Working knowledge of training methods and all available learning tools at Citi for all CitiService teams globally. - Innovative, creative and can easily adapt to a fast paced environment. **Job Background/context**: Citi's Treasury and Trade Solutions (TTS) team is a leading provider of cash management and trade solutions to financial institutions, corporate and public sector clients around the world. With a global network spanning 90+ countries, we are uniquely qualified to service clients with local and cross-border interests and provide integrated reporting and management. TTS Corporate Client services manages 99% of Fortune 100, 93% of the Fortune Global 500 clients. Financial Institutions Client services manages 400+ of the top 500 Global Banks and Top 10 Insurance companies. Public Sector client services service the governments of ~ 120 countries with 700 Public Sector clients globally. The CitiService Learning and Development Global Team is currently recruiting Learning & Development Specialist to play a key part in our L&D strategy and deliver best in class training in a busy and dynamic environment. **Key responsibilities** - Deliver Citi specific system and process training to global teams (80%). - Record Citi specific process / systems for re-use using E-learning tools. - Identify training gaps and provide solutions for these gaps. - Design and develop training programmes using in house platforms and learning tools. - Market available training opportunities to employees and providing relevant information. - Work with management team to research, create and promote training programs. - Establish appropriate training methods per module - classroom, virtual, E-learning. - Have good working relationships with all CitiService, DCS and CCB teams. - Stay up to date with industry wide technologies and solutions with a view to implementing where applicable. Deliver regular updates on current and upcoming projects to senior audience. **Knowledge/Experience**: - Excellent communication in English and Spanish - Exceptional training delivery and presentation skills - Ability to liaise with multiple cross regional team - Strong technical knowledge - E-learning tools, video uploads, SharePoint, - Strong creative skills - previous experience of designing training an advantage - Team player with strong interpersonal and communication skills. **Skills**: - Strong interpersonal and communication skills. - Adaptability - Works well within a team - Self-Motivated/Results Orientated - Proven leadership skills essential. - Maintains a control focus at all times. - Must have excellent time management skills. - Organisational & administrative skills - Ability to understand complex concepts - Project Management - Not fully necessary but would be advantageous. - Analytical **Qualifications**: - Min 3 years banking experience. - Education: 3rd level degree in Business or other relevant discipline _Or_ Qualifications in finance / operations / banking discipline would be advantageous - Familiarity with process improvement methodologies - Demonstrates ability to be a team player **Competencies**: - Service orientation, professionalism, proactiveness and strong client focus. - Ability to work effectively in situations requiring analytical, interpretive, and problem solving techniques - Strong interpersonal and verbal/written communication skills. - Strong influencing and negotiation skills; ability to build and maintain effective networks and relationships. - Strong team working skills. - Strong people, process and business focus. - Effective management of complex decision making - Positive and dynamic attitude to work - Execution focused, overcomes obstacles and minimizes bureaucracy - Demonstrates commitment to diversity, internal mobility and employee professional development - Crisis Management skills - **Job Family Group**: Customer Service - **Job Family**: Institutional Customer Service - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the