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Head of Digital Media
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**ABOUT US**
Contáctica is the leading Martech Creative Agency in Puerto Rico, a strong challenger in Latin America, and a dynamic catalyst for growth in the U.S. mainland. For over 20 years we have challenged the status quo and accelerated the evolution of visionary companies and their teams by delivering pioneering knowledge, transformative Martech Solutions, and full-spectrum Marketing Agency Services.
With headquarters in Puerto Rico and Colombia, and a closely integrated team working from across ten countries, we are uniquely positioned to serve key industries such as Banking, Insurance, and Consumer Packaged Goods (CPGs), while tackling the most complex brand, product, and business challenges of today and tomorrow.
In 2025, as we enter a new era of Hyper-Evolution, we are passionately committed to drive growth and innovation by leveraging the Power of Humanity + Artificial Intelligence. Our unwavering focus remains untouched: to provide exceptional business outcomes through Strategic-Thinking, Creativity, and Deep Client Insight, augmented by Cutting-Edge Technologies.
If you share our Beliefs—and are committed to Act on them fully—we invite you to read the requirements of this position and consider applying.
**JOB DESCRIPTION**
**KEY RESPONSIBILITIES**
- Serve as a strategic partner to the Accounts and Strategy teams, ensuring alignment with client needs.
- Effectively communicate media strategies and performance insights to internal and external stakeholders.
- Oversee the flawless execution of digital media campaigns across all channels and platforms.
- Monitor performance in real time, implementing optimizations to improve outcomes and efficiency.
- Proactively address technical or performance-related challenges to ensure smooth campaign delivery.
- Build and maintain strong relationships with key partners such as Google, Meta, and other publishers.
- Negotiate favorable agreements with media partners to enhance value and performance.
- Uphold the highest standards of quality and consistency in all media deliverables.
- Conduct thorough reviews of campaigns and materials to ensure accuracy, relevance, and strategic impact.
- Ensure adherence to compliance standards such as GDPR, CCPA, and other data privacy regulations.
- Promote best practices in data security and privacy across all digital media operations.
**QUALIFICATIONS**
- Proven experience in a senior digital media role, with a track record of successful campaigns.
- Strong knowledge of digital advertising platforms and tools, including Google Ads, Meta Ads Manager, and programmatic platforms.
- Exceptional leadership and team management skills.
- Strategic thinker with the ability to translate objectives into actionable plans.
- Excellent negotiation and communication skills.
- Deep understanding of data privacy regulations and compliance requirements.
- Bachelor’s degree in Marketing, Business, or a related field; advanced degrees are a plus.
**LOCATION AND WORK ENVIRONMENT**
Periodic travel will be required to engage directly with teams and clients, ensuring you have the opportunity to strengthen relationships and foster teamwork. Additionally, regular team get-togethers and strategic off-site meetings are part of our culture to promote synergy, brainstorming, and alignment with our company's vision and goals.
**START THE JOURNEY**
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We are Contáctica, a technology and creativity company tackling the most complex brand, product, and business challenges of today and tomorrow while serving key industries such as banking, insurance, and consumer packaged goods (CPGs).
