Customer Success Associate

Customer Success Associate - Full time

We're crafting the future of the voice-over industry and were currently looking for a full-time Customer Success Associate who'll help look after Voice123's global user base of voice actors and clients So, are you comfortable working in a highly-efficient and fast-paced technology environment? Then this is a fantastic career opportunity

**Responsibilities**
- Communicate with users who need support. Zendesk is the primary tool you'll be using.
- Manage your own KPIs.
- Manage your own OKRs and roadmaps after the first year.
- Provide feedback to voice actors on the quality of their profiles.

**Requirements**:
Some of the hard and soft skills you'll need for this role:
- A proactive mindset.
- Proactivity. (Were repeating it because it really is that important)
- The ability to respond quickly as well as creatively to unexpected situations and turn problems into opportunities.
- Strong problem-solving skills and familiarity with web technology.
- A passionate and entrepreneurial attitude.
- Strong communication skills.
- Adaptability.
- Inquisitiveness.
- A learning mindset.
- C1 English level certification.
- Experience in voice-over or audio production is a plus.
- Other languages are a plus.
- Knowledge of SQL, Zendesk, Hubspot, and sales is definitely a plus

**Career path**

You'll be expected to remain in the role for at least one year. The knowledge and experience you'll gain once you've completed the role cycle may enable you to move into the following roles - either at Voice123 or somewhere else:

- Senior Customer Success Associate
- Key Account Manager
- Customer Success Lead
- Community Manager
- UX Researcher
- Intrapreneur
- Founder of your own business.

**Team structure**

You'll be working directly with the Customer Success Lead. Of course, as we learn, experiment, and grow, our team structures may change.

**Working remotely**

Voice123 has long been a remote-first company, so this role is open to professionals anywhere in the **GMT-5 time zone. **You can work from home or you can work from a co-working space, if you prefer - its included in your perks package.

**About Voice123**

21 years ago, Voice123 pioneered online voice casting by creating the first platform of its kind that could help voice actors build a successful, lifelong voice over career.

Working at Voice123 means highly-talented, entrepreneurially-minded people will surround you. We love our team members and encourage their personal and professional development inside and outside the company. A team commitment to our goals and one another rules

**Compensation and perks**

We value transparency, so your compensation will be USD 19,800 annually. This figure includes social security and taxes; those costs are your responsibility. As part of your career path, however, your income is likely to increase as you grow in the role.

Apart from basic compensation, we offer our team members a perks package to support their needs. Being a member of Voice123 means, you can enjoy the following:

- 100% remote work.
- Home office set-up.
- Paid parental leave.
- Flexible vacation time.
- Flexible sick days, including days off for emotional and psychological well-being.
- During the onboarding, a financial advisor session will help you better understand how taxes and social security work in your country.
- An education allowance of up to 2000 USD per year.
- 3600 USD annually towards the health insurance of your choice.
- A 6000 USD annual budget for additional perks of your choice (co-working, home stipend, well-being, retirement plan, or financial advisor)
- A 4500 USD budget for equipment (laptop; screen; keyboard; mouse or trackpad; standing desk; noise-canceling headset).
- All team members own their equipment after one year at Voice123.

**Our commitment to diversity**

We aim to provide a multicultural experience and equal opportunities throughout the organization. You'll work in an engaging and completely safe environment. No discrimination is tolerated.

**Taking action to bring about social change**

We believe we have a responsibility to be the change we want to see in the world. We have razor-sharp minds and much-accumulated knowledge in the company we put to good use whenever we can. Thus far, we've been able to support various social entrepreneurs and NGOs in ideating new and exciting solutions to pressing social issues. We encourage our team members to participate in social efforts actively. We also regularly support charitable campaigns.

Work Location: Remote