Customer Success Associate

hace 3 días

Desde casa, México Wobot Intelligence A tiempo completo

**Responsibilities**:- Own overall relationship with clients, including managing on-boarding, implementation, training, increasing adoption, and high levels of customer satisfaction- Establish a trusted and strategic advisor relationship to help drive the continued value of our product- Maintain and develop customer success strategies and best practices, as well as customer support content with the help of the creative team- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings- Maintain existing customer success metrics and data- Serve as day-to-day contact for assigned accounts, identify areas of opportunity, highlight best practices, and document them- Review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals- Facilitate interaction and workflow between project team members to ensure timely deliverables- Collaborate, problem-solve, and/or strategize upcoming client meetings with team members- Work with the sales and marketing team to develop case studies**Requirements**:- Exceptional written and verbal communication skills.- Someone who is ready to take initiatives and is self-driven- Someone who is detail oriented.**Timings**:9 AM CST - 6 PM CST**How we work**:- We use Microsoft Teams for daily communication, conduct daily standups and team meetings over Teams.- We value open discussion, ownership, and a founder mindset.- We prioritize design, amazing UI/UX, documentation, to-do lists, and data-based decision-making.- We encourage team bonding through bi-weekly town halls, destressing sessions with a certified healer, and fun company retreats.- We offer a 100% remote workplace model, mental health consultations, company-sponsored upskilling courses, growth hours, the chance to give back with 40 hours for community causes.

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