Service Representative I

**Service Representative I**

**The company**

Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous learning.

**Our people**

At Toshiba, all team members are empowered to take responsibility and develop innovative solutions to our customers' most challenging problems. To retain and develop top talent, we foster a work environment that celebrates creativity, encourages skill development, and enables multidisciplinary collaboration**.**

**What you will bring to the team**

Toshiba Global Commerce Solutions is seeking a Service Representative I primarily responsible for performing a full workload of product services and repair on TGCS and non-TGCS retail products in the store systems, retail banking and SMB marketplaces (i.e., apparel stores, supermarkets, mass merchandising, specialty shops, banks, local insurance agents, CPAs, legal firms, etc.). Accountable for customer satisfaction with the services provided, which include some or all of the following: whole product and/or component advance exchange or swap and on-premise basic product & store equipment problem diagnosis, adjustment and/or repair.

**What you will be doing**:
Your typical day as a Toshiba **Service Representative I **will involve:
**Responsibilities**:

- Accountable for individual results which may have an impact on the results of the overall service team. Responsible to meet or exceed the technical and operational business measurements for assigned workload.
- Submits accurate and timely reports, Quality Service Activity Reporting System (QSARS), time cards, etc.
- For assigned territory, training and parts, is responsible to accurately manage and account for business expenses.
- May provide recommendations that will improve TGCS revenue/expense/profit in assigned accounts.
- Assumes additional responsibilities as assigne

**Naturally To be successful in this role, you must have and know of**
- High School Diploma
- 2+ years in Electronic field
- Strong customer relation skills in the retail environment
- Ability to properly use test equipment, basic hand tools, and electric meters
- Software skills in Linux and Windows 7
- Recognize and understand the functional and operational use of IT signal and power cables as well as low voltage wiring systems and to perform diagnosis and repa
- Excellent communication, presentation, and negotiation skills with internal and/or external clients

**Preferred Skills**:

- Knowledge of personal computer technology, flat panel TVs & monitors, cash registers / point-of-sale equipment, and associated retail devices
- Electricity & electronics knowledge
- Mechanical aptitude

We offer:

- Career plan and real growth opportunities
- Constant training, tutoring, online corporate courses, eLearning and more
- Pleasant work environment (game room, nap area, amenities and more).
- Flexible work hours and dress code
- Hired directly by Toshiba and 100% under payroll
- Benefits of the law (IMSS, INFONAVIT, December day voucher, vacation voucher)
- Major and Minor medical expenses insurance: Life, major medical expenses with dental and visual coverage. (For the employee and direct family members)
- Savings fund for employees, capped at the limit of the law
- Grocery coupons
- 12 days of vacation plus 6 floating days
- Relocation bonus

We offer competitive compensation and benefits focused on employees, their economic development and well-being as well as their professional development, taking care of the balance between their personal and work life, join us and be part of our Toshiber team

**EEO**:
Toshiba Global Commerce Solutions is an equal employment employer and is committed to providing employment opportunities.

**DIVERSITY, EQUITY & INCLUSION**:
We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future