Digital Quality Assurance

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If you’re looking for a career where you can make a real impression, join GSC HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Lead Exploratory QA

The Lead Exploratory QA role will be embedded within cross functional teams from the QA & Test discipline, the role will be responsible and accountable within the Pod/team for the QA and test activities in relation to exploring the software from both a technical and customer perspective in order to ensure maximum quality is achieved. This will include leading coordinating QA and test activities within the Pod, defining the testing to be done, providing any required metrics, and collaborating with other members of the cross functional team participating in the sizing and planning of sprint deliverables. This includes contributing to the definition of requirements from a QA & Test perspective, following the Behaviour Driven Development methodology and will require collaboration with other stakeholders inside and outside of HDS to ensure the quality of the deliverable to our customers

Principal Accountabilities: key activities and decision making areas

**Impact on the Business/Function**
- Identify and raise concerns for any future/forward planning tasks e.g. resource constraints, downtime, late delivery etc.
Provide estimates for the small/medium task within project delivery
- Actively involvement into project requirements to project journey meets business & customer standards highlighting appropriately issues or improvements during requirements / testing phases
- Own and progress the resolution of day to day issues that may block progress e.g. blocking defects / environment issues
- Pre-empt and resolve potential issues that may impact future delivery e.g. resource constraints, downtime, late delivery etc
Provide estimates for medium /large projects incorporating all appropriate test phases for your delivery e.g. functional & non functional, escalating and reporting to manager
- Review and validate estimates provided by coordinator where appropriate, challenging any concerns
Effective use of resource on your project
- Use informed and considered decisions to drive implementation of improvements to make delivery more efficient saving time and/or money e.g. automation & reuse of test artefacts
- Ensure project journey meets business & customer standards highlighting appropriately issues or improvements during requirements / testing phases

Define correct ways of working and ensure filtered through to the team and they have appropriate support to adopt

**Customers / Stakeholders**
- Build trusting relationships with stakeholders by consistently meeting and delivering upon their needs; demonstrating and being respected for your domain knowledge
- Active involvement within department teams to create a self-teach / learning culture. Professionalising practices e.g. data & new ways of working, creating a 'best place to work'.
- Effective tests to cover requirements and customer behaviour to ensure defects are caught and do not make it through to live, including the mapping of these tests to requirements, e.g. writing test scripts from requirements or inputting into BDD tests
- Accountability for ensuring effective tests to cover requirements and customer behaviour to ensure defects are caught and do not make it through to live, including the mapping of these tests to requirements, e.g. writing test scripts from requirements or inputting into BDD tests and/or automation scripts where applicable

Challenging appropriately with a view to get the right result for the customer

**Requirements**:
**Leadership & Teamwork**
- Define, monitor and manage productivity to be used for test progress
- Act as a SME for other Testers Establish and maintain good communication and relationships, both internal and external to the Bank as a representative of the QA discipline
- Work collaboratively with colleagues and other teams to ensure speed to market following agile practises
- Share best practise & knowledge across test teams, demonstrating clear improvement in your performance/behaviours / advocating role model behaviours to peers. Buddying / coaching new starters on the processes and QA discipline
- Have good knowledge of other testing functions and work completed e.g. Performance, Security
- Training team on defect best practices, setting standards
- Advocate for sharing best practice & knowledge across test teams to create most effective processes across the bank
Identify and implement ways to work more efficiently and effectively, and encourage other