IT Desktop Support
hace 2 semanas
**Overview**
Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals.
Inter-Con employs over 35,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con remains 100% family owned and managed and operates as the industry leader in the field of customized, high-requirement security solutions.
- Inter-Con is Everywhere Security Matters._
**Job Summary**
The IT Monitoring Analyst is responsible for monitoring IT systems, network performance, cloud infrastructure and operational dashboards—The role includes identifying alerts, performing basic troubleshooting, and escalating validated issues to the appropriate teams. During quiet periods, the analyst will support the IT department by handling standard help desk tickets. The position require rotating night work schedule from 5pm to 1am and 1am to 9am remotely
**Primary Responsibilities**
- Investigate and triage alerts to determine next steps.
- Perform basic Level 1 troubleshooting and quick fixes when appropriate.
- Escalate confirmed issues to the designated IT teams using the ticketing system.
- Handle general IT support tickets during periods with no alerts.
- Document all actions, resolutions, and handoffs clearly within the system.
- Assist in improving monitoring practices and alert response workflows.
- Recommend improvements in monitoring processes and dashboards to enhance efficiency.
**Qualifications**
- Technical degree or university studies in Computer Systems, Information Technology, or related fields (completed or in progress).
- Previous experience in IT support, operations monitoring, or help desk roles.
- Mid to advanced English level (written and spoken) - required for communication and documentation.
- Basic understanding of networking, operating systems, and monitoring tools.
- Ability to work under pressure and potentially on rotating shifts (if applicable).
**Key Competencies**
- Attention to detail
- Responsibility and urgency
- Effective communication
- Teamwork and collaboration
- Service-oriented mindset
- Inter-Con Security Systems, Inc. is an affirmative action employer who provides equal employment opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups._
Tipo de puesto: Tiempo completo
Sueldo: $18,000.00 - $20,000.00 al mes
Beneficios:
- Seguro de gastos médicos
- Seguro de la vista
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Puede trasladarse/mudarse:
- 11320, Anáhuac I Sección, CDMX: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)
Pregunta(s) de postulación:
- ¿Puedes cubrir un horario de 5:30 pm a 12:00 am?
Escolaridad:
- Técnico superior trunco o en curso (Obligatorio)
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo presencial
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