Desktop Support

Role Name: IT Onsite Support EngineerRole Description:The onsite support engineer is responsible for providing end user support, hands and feet support and working with business users & multiple stakeholders to ensure efficient support to business without impacting business. The role will require hands-on experience of support.**Responsibilities**:- Windows Client Administration.- Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure.- Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.- Identify potential changes and system improvements to present to technical teams for consideration and implementation.- Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment.- Where required, administer, and resolve issues with associated end-user workstation network software products.- Receive and respond to incoming calls, messages, and/or work orders regarding desktop problems.- Basic experience in supporting networks devices and servers in business environment.- Ensure that work is carried out within agreed service levels.- Explain and document technical issues in a clear way to technical teams, business stakeholders.- Have proven track record of working with technologies from Microsoft Intune (Autopilot), SCCM, VMWare Horizon, Intune etc.- Proactive and passionate of EUC, with strong interpersonal skills and excellent time management skills- Strong capabilities in Windows 10 / Windows 11 support, migration & Deployment.- If necessary, liaise with third-party support and PC equipment vendors.- Perform related duties consistent with the scope and intent of the position.- Hands on Experience End to End Desktop/Laptop life cycle management.- Experience and desire to work in a Global delivery environment.- Communication and Analytical skills- Provide technical support to clients on-site, resolving hardware, software, and network issues.- Install, configure, and maintain computer systems and related equipment.- Diagnose and troubleshoot technical problems using analytical and problem-solving skills.- Train and educate clients on how to use new technologies and software.- Document technical issues and solutions for future reference.- Maintain a positive and professional attitude while interacting with clients.- Stay up to date with the latest technology trends and advancements.Technical Experience:The Tech-bar/OSS support member should have strong technical knowledge and hands-on experience on below technologies:- Microsoft Client OS (Win 10, 11)- Active Directory & it's services, DHCP, DNS- Print and File share services- Hardware Break-fix- Patch Management**Qualifications**:- Bachelor’s degree in computer science, Information Technology, or a related field (may not be required in all cases).- Minimum 3 years of experience up to 5 years of experience, in technical support, preferably in an onsite environment.- Strong understanding of computer hardware, software, and networking concepts.- Excellent communication and interpersonal skills to build rapport with clients.- Ability to work independently and solve problems effectively.- Excellent time management and organizational skills.- Valid driver's license and willingness to travel to client sites (preferred).- Experience with specific industry-related technologies.- Certifications in relevant technical fields (CompTIA A+, Network+, etc.).- Bilingual or multilingual skills (country specific local language skills-preferred).**Job Types**: Full-time, ContractContract length: 12 monthsPay: $400.00 - $500.00 per hourExpected hours: 40 per week**Education**:- Bachelor's (required)**Experience**:- Desktop Support: 2 years (required)Work Location: In person