IT Support

hace 5 horas

Monterrey, México Wise Athena A tiempo completo

**About us**

**Wise Athena leverages artificial intelligence to help CPG (Consumer Packaged Goods) companies predict the right price in just one click. We have reimagined every element to create a precise, affordable, and easy-to-use tool that redefines the future of pricing for CPGs.**

About the position

You like to help people, you have realized that daily work needs to be supported, that there are a million tiny details that make others’ work possible, and that technology is the tool for all tools. If this sounds like you, this can be the opportunity for you to join our team as a support engineer. Scroll down to learn more about the position’s responsibilities and requirements.

We are looking for an IT Help Desk to join our engineering team and work closely with the Operations/Product team.

You will be a perfect fit if you have an IT support background, hands-on experience in resolving user problems, and your career path is focused on growing towards a SysOps role.

To succeed in this position, you should have analytical problem-solving skills, a strong sense of ownership, and be proactive.

**Responsibilities**:

- Troubleshoot, diagnose, and resolve technical requests and tickets.
- Define procedures and identify and suggest possible improvements to the existing ones.
- Maintain technical documentation and provide information when needed.
- Manage user roles and permissions, focusing on security.
- Manage the lifecycle of users ensuring traceability
- Collaborate with infrastructure automation tasks.
**Requirements**:

- Working experience as an IT Help Desk.
- Comfortable with ticketing systems.
- Comfortable with documenting processes.
- Basic Linux knowledge.
- Good communication and interpersonal skills.
Tipo de puesto: Tiempo completo

Salario: $16,195.00 - $19,492.00 al mes

Beneficios:

- Aumentos salariales
- Horarios flexibles
- Seguro de gastos médicos
- Seguro dental
- Trabajar desde casa
Horario:

- Horario flexible
- Lunes a viernes
- Turno de 8 horas
Experiência:

- Linux: 1 año (Deseable)
- help desk: 2 años (Deseable)
Idioma:

- ingles fluido (Deseable)

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