Creative Operations Manager, Operations, Amazon Music Design

**DESCRIPTION**:
Are you excited about driving impactful creative programs that elevate the Amazon Music brand and customer experience? Are you driven by the challenge of building and optimizing end-to-end program management frameworks to streamline creative workflows and unlock efficiencies? Do you want to hone your skills in enabling and improving processes alongside a global team of content creators and design experts? If so, the Amazon Music Creative Operations team is looking for a talented, passionate Creative Operations Manager with a track record of strategic program delivery, cross-functional collaboration, and process improvement.

Key job responsibilities
Creative Operations:

- Support creative team capacity planning across campaigns and creative needs
- Help maintain creative brief templates and intake processes
- Track creative production timelines
- Support Creative Directors in workflow management
- Assist in coordination between internal teams and external partners
- Help track creative production costs and budget

Workflow and Process Optimization:

- Support implementation of content development workflows
- Maintain process documentation and knowledge repositories
- Help identify opportunities for workflow improvements
- Follow and promote best practices in creative operations
- Support creative production workflows for marketing campaigns
- Help maintain creative review and approval processes
- Track creative versions and marketing asset iterations
- Assist in creative resource allocation

Stakeholder Engagement and Vendor Management:

- Build relationships with creative and marketing partners

A day in the life
We're growing quickly and hiring the best talent to drive our creative vision forward. This is an exciting opportunity to join our Amazon Music Creative Operations team as a Creative Operations Manager managing work within our Brand Creative space. In this role, you will be responsible for leading and optimizing key creative programs that span across livestreaming, growth marketing, and product feature launches. You will serve as a central creative operational hub, building the frameworks, governance structures, and cross-functional collaboration mechanisms required to successfully deliver on strategic creative initiatives.

About the team
The Creative Operations team is an embedded within the overall Design & Creative Ops organization, striving and focusing on operational excellence across all business verticals within Amazon Music. The Creative Ops Team is responsible for establishing the end-to-end workflow and standard operating procedures (SOPs) for creative collaboration with all marketing, product, and partner design teams. We set the standard for the process, earning trust with all partners, biasing for action when working within tight parameters, and using sound judgment to make decisions in areas of ambiguity or uncharted territories. Importantly, the Creative Ops also plays a key role in high-level reporting, defining and tracking key performance metrics, and maintaining comprehensive documentation on our operational processes and best practices. Creative Ops partners closely with our counterparts Brand Creative and Brand Strategy to launch bar-raising campaigns, events, livestreams, features, and promotions.

**BASIC QUALIFICATIONS**:

- 1+ year of experience in creative production, program coordination, or similar role
- Bachelor's degree or equivalent experience Experience with project management and ticketing systems
- Basic understanding of creative team dynamics and workflows
- Knowledge of creative production processes
- Strong attention to detail and ability to manage multiple projects
- Effective communication skills
- Basic knowledge of marketing channels and asset requirements
- Understanding of brand guidelines
- Excellent command of written and spoken English

**PREFERRED QUALIFICATIONS**:

- Familiarity with creative desktop design tools - Experience in cross-cultural communication - Basic knowledge of creative and marketing technology stack