Java L1 Production Support

hace 5 días

Azcapotzalco, México HSBC A tiempo completo

-Job descriptionIf you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role **Java L1 Production Support**

**Role Purpose**:
**Main Activities**

This position will start taking user support activities and when high level of familiarity with the systems had been demonstrated developing in Java.
- Analyse and investigate about issues.
- Review logs to find out what the error/issue is.
- Contact users to better understand an issue.
- Contact other teams to help on resolving users’ issues.
- Guide users when the issue can be resolve by themselves.
- Raise Jira tickets when help from second or third level support is required.
- Participate in the whole SDLC for delivering new features.
Requirements- Spring framework +2 years of experience as developer but preferably as support engineer
- Spring APIs + 1 year experience whether at development or preferably support.
- Able to keep a fluent conversation in English, both understanding what is being told and expressing ideas clearly to the others.
- Taste for supporting users with IT issues.
- Taste for analysis and investigation.
- Taste for collaborating with teammates and with other teams to resolve issues.

**Desirable**:

- Jira.
- ServiceNow.
- Power apps.
- Microservices.
- Agile methodology.
- iSeries.

**Competencies**:

- Proactive Learner
- Challenges Taker
- Initiative Driven
- Outside of the Box Thinker
- Effective Communicator

At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance, and care.

**Issued By HSBC Electronic Data Process Mexico Private LTD

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