Solutions Architect

Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you. **Job overview**: The Solutions Architect is a critical member of the Latin American Sales team. This role serves as a key technical resource, demonstrating expert-level knowledge of Ross Video's products and solutions. The Solutions Architect is responsible for scoping and designing complex technical solutions tailored to meet customer requirements across Latin America and within multiple verticals including traditional broadcast, government, education, corporate and house of worship. This position requires a unique blend of solution architecture expertise, customer-facing "soft" skills, and pre-sales experience. The Solutions Architect regularly interacts with prospects, partners, consultants, as well as internal teams—such as sales, product development, project management, and technical support—to ensure that the solutions specified are both supported and maintainable. **Who you report to**: Director of Sales, LATAM **What we offer**: Ross offers competitive salaries, comprehensive health plans, and several perks to help you perform at your best. Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, an employee share ownership program, development support, and a ton of fun social activities and events Best of all, you will be part of the Ross Video family, and we've got an energizing environment here. **What the job is all about**: - Participates and contributes to sales opportunities driven by the Business Development Managers and Regional Sales Managers, prioritizing efforts based on maximizing total impact on the team's productivity. - Design and review solutions based on technical RFP/Tender specifications. - Develop and review highly customized, scalable solution architectures that address intricate customer specifications and set new standards for technical excellence in the Broadcast and Corporate industries, as they relate to signal processing. - Coordinates closely with Ross' internal Sales team and business partners to design solutions to meet customers' business requirements. - Engages in customer-facing product presentations, demos, training, and workflow guidance to end-users and business partners at customer premises or tradeshows. - Pre-sales technical engineering and project management. - Ensures the product line's sales and marketing follow the Ross Video Code of Ethics. - Works on systems-oriented and highly technical projects. - Creates conceptual sales drawings that capture the spirit of specific opportunities while also creating general variations for use by other groups at Ross. - Assists sales team during project discovery calls. - Helps to prepare world-class customer-facing proposal supplements. - Acts as a "Technical Evangelist" to help build trust and inspiration with our partners and customers. **Who you are**: - College Degree in Production Technology or Engineering, Video Production, Broadcasting, or a related discipline (equivalent work experience in a B2B pre-sales engineering role or Solution Architect role will also be considered) - Deep knowledge of pre-sales engineering principles, methods, practices and techniques. - Familiarity and demonstrated ability to navigate Request for Proposal and Tender documents. - Strong understanding of Media Workflows, newsroom production workflow and content management systems. - Experience selling Broadcast & Live Product equipment and services (existing knowledge and use of Ross Video products preferred). - Record of achievement and technical solution expertise in a customer-facing environment. - Advanced skill set using Visio as well as AutoCAD. - Experienced user of Microsoft Word, Excel, PowerPoint, Visio and CAD, with a strong track record of producing complex technical drawings with consistency and accuracy. - Proficient in both Desktop and Server Networking practices. - Exceptional communication and presentation skills; written, in-person and virtually. - Strong and creative problem-solving skills. - Calm under pressure with the ability to meet deadlines in a fast paced, dynamic environment. - Strong orga