IT Servicemax Technical Analyst

hace 7 días

San Pedro Garza García, México Johnson Controls A tiempo completo

**What you will do**
- Follow ServiceMax best practices and enforce data quality policies.
- Support SFMs, custom objects, workflows, triggers, flows, lightning components, Visualforce Pages, custom integrations, SOQL and SOSL queries and web services.
- Work with data provided from and to ERP systems and ETL tools like MuleSoft.
- Provide technical support for ServiceMax users, resolving issues related to system functionality, data accuracy, and performance.
- Monitor and maintain ServiceMax systems to ensure the platform is running smoothly and efficiently.
- Troubleshoot, identify, and resolve user-reported issues, system bugs, and technical problems within the ServiceMax environment.
- Create and manage cases, ensuring issues are tracked and resolved within established Service Level Agreements (SLAs).
- Collaborate with end-users to understand their processes and provide guidance on system functionality when required, best practices, and workflows.
- Work closely with delivery team and administrators to identify and implement system enhancements and improvements.

**How you will do it**
- Work with architects and project managers to eliminate recurring tickets.
- Validate the performance of Salesforce solutions through rigorous testing and debugging.
- Staying up to date with the latest Salesforce technologies, ServiceMax evolution, best practices, and industry trends.
- Facilitate technical delivery with Managed Services.
- Collaborates with Solution Architects.

**What we look for**

**Required**:

- Bachelor’s degree in computer science, Information Systems, or other related field.
- Min 4 years of implementation experience with Salesforce.
- Min 3 years in Agile and DevOps development.
- Good knowledge of Data Loader tool.
- Excellent communication skills in English.

**Preferred**:

- Master Degree in Computer Science, Information Systems, or other related field.
- Direct experience or experience with integrating with ERPs.
- Knowledge of Databases - Oracle, SQL Server.
- Using technologies as MuleSoft, Oracle Integration Cloud.
- Experience working in Field Service domain.
- ServiceMax administration certifications

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