Bilingual Customer Service Representative Team Lead- 3pl

hace 4 días

Ciudad Juárez, México EPLOGISTICA DE MEXICO S DE RL DE CV A tiempo completo

Are you a natural leader with a passion for logistics and customer success? Join EP Logistics, a growing third-party logistics provider, and help us deliver exceptional service to our clients across the supply chain.

As our Customer Service Team Lead, you’ll manage and support a team of representatives, resolve service issues, and collaborate with operations to make sure shipments run smoothly and clients stay happy.
- **What You’ll Do**_
- Lead and coach a team of Customer Service Reps handling daily logistics operations.
- Be the go-to person for escalated customer issues—analyze, solve, and follow up.
- Monitor team KPIs, track service performance, and drive continuous improvement.
- Ensure timely order processing, issue resolution, and strong customer communication.
- Coordinate with internal teams (warehouse, transportation, billing) to fulfill client needs.
- Train new team members and support process consistency across the team.
- Join or lead customer calls to review service and performance updates.
- **What You’ll Need**_
- 3+ years in customer service within a logistics, supply chain, or freight forwarding environment.
- Prior experience in a leadership or team lead role.
- Strong working knowledge of logistics processes (transportation, warehousing, order fulfillment).
- Experience with TMS/WMS platforms (CargoWise, SAP, Oracle, etc.).
- Excellent communication and problem-solving skills.
- Highly organized with strong attention to detail.
- Bilingual (English-Spanish) preferred.
- Bachelor’s degree in Business, Logistics, or related field is a plus.
- **Why Join Us**_
- Competitive salary & benefits
- Opportunity to grow in a dynamic 3PL company
- Collaborative and fast-paced work environment
- Work with major clients across diverse industries

Ready to lead a team and make an impact?

Tipo de puesto: Tiempo completo

Sueldo: $19,000.00 - $26,000.00 al mes

Beneficios:

- Estacionamiento gratuito
- Seguro de gastos médicos mayores
- Seguro de vida
- Servicio de comedor
- Vales de despensa

Pago complementario:

- Bono de asistencia
- Bono de puntualidad

Tipo de jornada:

- Turno matutino

Experiência:

- liderazgo: 2 años (Deseable)

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: Empleo presencial

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