Customer Support Specialist

hace 2 días

Guadalajara, México Think Future Technologies A tiempo completo

**Position** **:Customer Support Specialist(T2)**

**On-site/Work Location**:
Av. Chapultepec Sur 284-103

Col. Americana, CP 44160

Guadalajara, Jalisco.

**Work Days**: Mon-Fri, 8-5 (rotational shift)

**Description**:
Can you handle managing multiple projects, no problem? We are looking for a Technical Support Specialist (T-2) to join our team As a Technical Support Specialist, you’ll work with Customer Success, Product, and R&D teams worldwide to drive event success for our customers. You’ll make customers happy, solve complex problems, and be the force of good to increase the value we deliver to their organization.

This role will require a flexible schedule in order to best support our customers, some days you will need to work from 8-5, others might require 11am-8pm at the office premises at Guadalajara. So we are looking for someone who is a self-starter and is comfortable working independently and with flexible hours

**Responsibilities**:

- Helping to configure clients’ accounts & streaming setups to ensure maximum event success
- Managing a queue of web design requests from our enterprise clients
- Providing day-of-event support to our enterprise clients (Amazon, Salesforce, Google, etc.)
- Working cross functionally with our Product, Engineering, and Customer Success teams to achieve clients’ desired end goals

**Qualifications**:

- 4+ years experience in a successful customer support role in a B2B SaaS company with clear progression of roles & responsibilities
- Technical background: you have experience troubleshooting APIs, complex integrations, and web design issues
- You may not code every day, but **you’re well-versed in HTML, CSS and Javascript.**:

- Familiarity with Chrome, Safari, or Firefox web developer tools, APIs and error logs to diagnose and troubleshoot client issues both with their network and software
- Familiarity with Zendesk, Salesforce Service Cloud, & Jira
- Ability to manage multiple competing priorities with a sense of urgency

**Who you are**:

- You’re comfortable working with enterprise clients & executives from companies of all sizes, and enjoy doing so
- You have excellent oral and written skills in English, which is a MUST
- You have a sense of humor and know when and how to use it during escalations
- You’re a people person - you enjoy talking through issues and working directly with clients
- Able to have attention to detail and accurately follow procedures
- Able to collaborate with peers in various organizations is critical

**About Us**:
We at Think Future Technologies (TFT) provide Technology Services to our customers, enabling them to achieve superior business outcomes. We come in as a trusted Partner completely owning the Technology piece. We brainstorm on our customer's business problems, arrive at the right solution framework, deploy the right blend of technical resources, and thereon provide optimal delivery at every step of the project implementation.

Pay: $23,000.00 - $25,000.00 per month

Ability to commute/relocate:

- Guadalajara, Jal.: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- How much experience do you have in a successful customer support role in a B2B SaaS company with clear progression of roles & responsibilities?
- Do you have experience with you have experience troubleshooting APIs, complex integrations, and web design issues?
- You may not code every day, but you’re well-versed in HTML, CSS and Javascript. Agree?

**Language**:

- English (preferred)

Application Deadline: 20/06/2025

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