Global Technical Support Engineer 1

**The Company**

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary: The Global Merchant Services Organization is looking for a Global Technical Support Engineer in our Mexico City Office. This position will require a technical understanding of PayPal's products as well as the ability to analyze and resolve live technical and integration issues. Technical Support Engineers are responsible for providing services to PayPal merchants, developers and internal PayPal teammates.

**Job Description**:
**Job Description Summary**:
Global Technical Support Engineer are responsible for providing Support to PayPal's merchants in times of need.

The Global Merchant Services Organization is looking for a Global Technical Support Engineer in our Mexico City Office. This position will require a technical understanding of PayPal's products as well as the ability to analyze and resolve live technical and integration issues. Technical Support Engineers are responsible for providing services to PayPal merchants, developers and internal PayPal teammates.
- Must be able to quickly reproduce issues, identify and resolve technical problems ranging from network issues, connection method errors, and payment processing problems through fundamental working knowledge and advanced troubleshooting techniques across an array of PayPal Products.
- Works directly with developers, merchants, and internal teams on post integration issues to provide technical support, consulting, and best practices.
- Installation and configuration of payment APIs, and commerce products.
- Conducts test scenarios with code, software, hardware, devices, and endpoints.
- Communicates technical issues to PayPal merchants and internal departments.
- Identifies irregularities in functionality and unexpected behaviors with PayPal products and services.
- Develops in-depth technical documents for distribution to PayPal merchants.
- Ability to diagnose and identify issues with API’s, Code, Services, and Network connectivity.
- Supports hardware and software involved with merchant payment processing.
- Supports onboarding of merchants with a payment processing solution.
- No travel required
- Love and understanding of technology, whether it be hardware, software, or other emerging technologies.
- Should feel brave leaping into the unknown and always be able to ask why. (Curious, self-motivated, self-serving, ability to take risks in a supportive / safe environment).
- Critical thinker with a customer-centric approach
- Be comfortable with change - agility is key (Be comfortable with supporting evolving product suite)
- Collaborate with internal and external partners toward problem solving
- Technical trusted advisor for our merchants
- Decision maker and know when the decision should be escalated.
- Spends less time worrying about