Service Desk Analyst 100 % Binlingüe

hace 2 semanas

La Cruz, México BridgeValor A tiempo completo

**Bilingual Service Desk Executive (100% Native English)**
**Work Mode**: Hybrid, remote or on-site (based on performance)
**Schedule**: 12-hour day shifts with a rotating 4-days-one-week / 3-days-the-next-week pattern.
- 2 agents working from 5:00 a.m. to 5:00 p.m. (CDMX), on a rotating schedule: 4 days one week, 3 days the next (long shift rotation).
- 2 agents working from 7:00 a.m. to 7:00 p.m. (CDMX), also on a rotating schedule: 4 days one week, 3 days the next (long shift rotation).
- 1 agent working from 5:00 a.m. to 1:00 p.m. (CDMX), Monday to Friday, acting as a **floater** to cover for PTOs or medical leaves within the team.

Do you have native-level English and a passion for solving tech issues with a customer-centric approach? **Join our team**

We are looking for a **Bilingual Service Desk Executive** who will serve as the first point of contact for users requiring technical support. We seek proactive individuals with excellent service attitude and flawless communication skills in English.

**Responsibilities**:

- Log, categorize, and follow up on tickets using the management tool.
- Troubleshoot common software, hardware, network, and access issues.
- Escalate cases in a timely manner when necessary.
- Document solutions for the knowledge base.

**Requirements**:

- Native or 100% fluent English (spoken and written).
- At least 1 year of experience in help desk or technical support.
- Basic knowledge of operating systems (Windows/Mac), Office 365, networking, and ticketing tools (e.g., ServiceNow, Zendesk).
- Excellent communication skills, service-oriented attitude, and solution-driven mindset.

**Nice to Have**:

- ITIL, CompTIA A+, or other support-related certifications.
- Experience in corporate environments or service centers.

**We Offer**:

- Competitive salary
- Benefits above the law
- Flexible work model (based on performance)
- Ongoing training and career development
- A global team with a great work environmen

Tipo de puesto: Tiempo completo

Sueldo: $15,000.00 - $20,000.00 al mes

Beneficios:

- Aumentos salariales
- Horarios flexibles
- Seguro de gastos médicos mayores
- Seguro de vida
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa

Pregunta(s) de postulación:

- ¿timpo de experiência en Service Desk?o Call center ?

Idioma:

- Inglés Nativo (Obligatorio)

Lugar de trabajo: Empleo presencial

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