Service Desk Analyst 100 Binlingüe

hace 2 semanas

La Cruz Qro, México BridgeValor A tiempo completo

Bilingual Service Desk Executive (100% Native English)

Work Mode: Hybrid, remote or on-site (based on performance)

Schedule: 12-hour day shifts with a rotating 4-days-one-week / 3-days-the-next-week pattern.

  • 2 agents working from 5:00 a.m. to 5:00 p.m. (CDMX), on a rotating schedule: 4 days one week, 3 days the next (long shift rotation).
  • 2 agents working from 7:00 a.m. to 7:00 p.m. (CDMX), also on a rotating schedule: 4 days one week, 3 days the next (long shift rotation).
  • 1 agent working from 5:00 a.m. to 1:00 p.m. (CDMX), Monday to Friday, acting as a floater to cover for PTOs or medical leaves within the team.

Do you have native-level English and a passion for solving tech issues with a customer-centric approach? Join our team

We are looking for a Bilingual Service Desk Executive who will serve as the first point of contact for users requiring technical support. We seek proactive individuals with excellent service attitude and flawless communication skills in English.

Responsibilities:

  • Provide first-level technical support via phone, email, and/or chat.
  • Log, categorize, and follow up on tickets using the management tool.
  • Troubleshoot common software, hardware, network, and access issues.
  • Escalate cases in a timely manner when necessary.
  • Document solutions for the knowledge base.

Requirements:

  • Native or 100% fluent English (spoken and written).
  • At least 1 year of experience in help desk or technical support.
  • Basic knowledge of operating systems (Windows/Mac), Office 365, networking, and ticketing tools (e.g., ServiceNow, Zendesk).
  • Excellent communication skills, service-oriented attitude, and solution-driven mindset.

Nice to Have:

  • ITIL, CompTIA A+, or other support-related certifications.
  • Experience in corporate environments or service centers.

We Offer:

  • Competitive salary
  • Benefits above the law
  • Flexible work model (based on performance)
  • Ongoing training and career development
  • A global team with a great work environmen

Tipo de puesto: Tiempo completo

Sueldo: $15, $20,000.00 al mes

Beneficios:

  • Aumentos salariales
  • Horarios flexibles
  • Seguro de gastos médicos mayores
  • Seguro de vida
  • Vacaciones adicionales o permisos con goce de sueldo
  • Vales de despensa

Pregunta(s) de postulación:

  • ¿expectativa economica?
  • ¿último sueldo?
  • ¿timpo de experiencia en Service Desk?o Call center ?

Idioma:

  • Inglés Nativo (Obligatorio)

Lugar de trabajo: Empleo presencial

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