Service Desk Analyst
hace 1 semana
As a Service Desk Analyst you will provide daily technical support to employees for a range of hardware and software related systems. You will respond to and diagnoses problems through discussion with users, which includes troubleshooting, fault rectification and problem escalation. You will also provide resolution of users’ problems, queries or complaints, support hardware and software evaluation and recommends upgrades or improvements to IT infrastructure. You will report to the Service Desk manager in charge. **Main Responsibilities.** - Provide support to end-users on a variety of issues. Resolve technical problems. - Troubleshoot a range of user problems including PC hardware/software/LAN and voice network. - Diagnose problem source through discussions with users and coordinating with internal IT organization support and operations groups or with vendors to resolve problems. - Installing, and upgrading PC components and software and planning for/responding to service outages and other problems. - Train users on use of new technology and software. **Qualifications.** - Degree in Computer Science, Engineering, or related IT discipline. - 1 to 3 years of Service desk experience. - Experience with: Salesforce, Avaya and Big Fix. - English intermediate skills. Benefits included will be discussed with you by your recruiter during the hiring process, like medical benefits, life insurance and more. **About us**: **PPG: WE PROTECT AND BEAUTIFY THE WORLD** **The PPG Way: We partner with customers to create mutual value. We are "One PPG" to the world. We trust our people every day, in every way. We make it happen. We run it like we manage it. We do better today than yesterday - everyday.** PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. **About us**: PPG: WE PROTECT AND BEAUTIFY THE WORLD The PPG Way Every single day at PPG: We partner with customers to create mutual value. We are “One PPG” to the world. We trust our people every day, in every way. We make it happen. We run it like we own it. We do better today than yesterday - everyday. Benefits will be discussed with you by your recruiter during the hiring process.
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Service Desk Analyst
hace 8 horas
Tlahuac, México The Getch A tiempo completoOur company is looking for a **Service Desk** to join at the team: - 2 year of experience help desk, customer service, and support experience with problem solving involving hardware, software, and networks. - Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users - Great level of English spoken and...
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Service Desk
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Tlahuac, México TIM International A tiempo completo**Sé parte de nuestro equipo en Tautenet** **International** en el área de **Service Desk.** **¿En qué necesitamos tu apoyo?** Actividades diarias: - Semanalmente con reporte semanal de creación, documentación y cierre de tickets. - Recibir y atender solicitudes de operación de las diferentes plataformas y canalizarlas de acuerdo a la criticidad y...
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Service Desk Analyst
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Tlahuac, México Computacenter Mexico A tiempo completoComputacenter México busca: "SVICE DESK ANALYST Bilingüe INGLÉS - EAÑOL" ho- io matutino *Halidades y experiência deseada - ings avanzado. Indispensable*- *Ingles avanzado. Indispensable*- Tener experiência en soporte técnico de TI, si bien es útil, no es esencial.- Excelente trato telefónico- Experiência previa en un entorno con una fuerte...
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hace 9 horas
Tlahuac, México Travel + Leisure Co. A tiempo completo**We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. With a focus on vacation ownership, travel memberships, and exchange programs, we’re shaping the future of leisure travel by creating new possibilities for vacationers. Innovation and growth keep our work interesting and fun. Every day is a...
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Tlahuac, México INETUM A tiempo completoSomos una empresa especializada en consultoría TI con presencia en México y América Latina, en búsqueda de talento como Agente Service Desk con las siguientes características: Sistemas de Transporte PDH / PTN / GPON/ DWDM/IPRAN CORE IP (IPV4 & IPV6) Banda Ancha Fija (Preferible) Gestion de Reclamos de Red y TI Asegurar tiempos sobre SLA Gestion y...
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Service Desk
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Tlahuac, México TIM International A tiempo completo**¡Sé parte de nuestro equipo! Somos una empresa líder en Redes y Seguridad de la Información.** **Tautenet intenational** está en búsqueda de **Service Desk.** Requisitos para la vacante: - Escolaridad: Lic. o pasantes recién egresados en Ing. en Computación, Telecomunicaciones, o afín. - Tener conocimiento básico de redes y ciberseguridad. -...
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Service Desk Agent
hace 1 semana
Tlahuac, México Grupo SONDA A tiempo completoJoin our SONDA team! If you are looking for a new challenge to innovate and transform the future, then we want you to be part of our team. Join our leading Latin American company in IT services, a place where you can boost your career, acquire knowledge and develop professionally. We are looking for a SERVICE DESK AGENT, whose main objective will be to...
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IT Service Desk Agent
hace 8 horas
Tlahuac, México Connectingology A tiempo completoDescription As a Service Desk Agent, you will be responsible for providing expert solutions to technology problems reported. The Service Desk Agent is responsible for providing superior customer service, accurately logging tickets, and effectively transitioning and escalating unresolved problems. Also responsible for maintaining a knowledge-based system of...
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J-8234 Analyst, Service Desk
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Tlahuac, México Travel + Leisure Co. A tiempo completo**We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. With a focus on vacation ownership, travel memberships, and exchange programs, we’re shaping the future of leisure travel by creating new possibilities for vacationers. Innovation and growth keep our work interesting and fun. Every day is a...
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Customer Service Agent
hace 8 horas
Tlahuac, México Reprints Desk A tiempo completo**Role As a Customer Support Agent at Research Solutions, you will take part in our customer care activities by providing information about our products, and efficiently answering questions and resolving situations that our clients may face and need assistance with. This is a remote position based in Mexico, and reports to the Customer Support Team...
