Bilingual Customer Service Representative
hace 1 semana
At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care
Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join GSC HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
**Bilingual Customer Service Representative**
**Role Purpose**
The Implementation Manager assist Clients with their journey of onboarding on eChannel payment platforms like HSBCnet, Connect, Global liquidity cash management products. Post the initial lead from the client services or sales team, the Deal Implementation team gathers clients’ requirements and assists them with completion of documentation in adherence to the various risk and regulatory requirements. Post customer documentation, the team liaises with various functions for completion of requirements like KYC, Signature Verification, Limit Approvals, eChannel enablement, Training and Billing.
**Main Activities**
- Customer Service
- Project Management
- Document monitoring and review
**Knowledge & Experience**
- Work experience - required/preferred/not mandatory
- Quick Learner and knowledge transferor
- Ability to understand and interpret numeric data
- Flexibility to work in shifts
- Ability to build rapport with and relate to a wider range of people
- Ability to multi task
- Process/Project Management skills
- PC skills - Word, Excel & Access - Basic computer knowledge
- Knowledge of various Banking/Financial Products and a good understanding on financial regulatory requirements.
- Ability to write business letters, E-mails and reports
- Good interpersonal skill and teamwork spirit
- Ability to maintain focus while working with voluminous data
- Strong English language skills (written and spoken)
Requirements
**Skills**
- Excellent Communication skills
- Strong customer orientations
- Good conversational skills
- Attention to detail
You’ll achieve more when you join HSBC.
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