Customer Success Associate

hace 2 semanas


Chihuahua, México Wobot.ai A tiempo completo

**Responsibilities**:

- Own overall relationship with clients, including managing on-boarding, implementation, training, increasing adoption, and high levels of customer satisfaction
- Establish a trusted and strategic advisor relationship to help drive the continued value of our product
- Maintain and develop customer success strategies and best practices, as well as customer support content with the help of the creative team
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
- Maintain existing customer success metrics and data
- Serve as day-to-day contact for assigned accounts, identify areas of opportunity, highlight best practices, and document them
- Review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals
- Facilitate interaction and workflow between project team members to ensure timely deliverables
- Collaborate, problem-solve, and/or strategize upcoming client meetings with team members
- Work with the sales and marketing team to develop case studies

**Requirements**:

- Exceptional written and verbal communication skills.
- Someone who is ready to take initiatives and is self-driven
- Someone who is detail oriented.

**Timings**:
9 AM CST - 6 PM CST

**How we work ?**
- Microsoft Teams is our go to tool for daily communication
- We conduct daily standups and team meetings over Teams
- We encourage open discussion and debate, and place tremendous value on ownership and founder mindset.
- We value: design + amazing UI/UX, documentation, To-Do lists and Data based decision.
- We're distributed but not alone We might be working around the world but we believe in the value in getting to know each other outside of working hours
- We get together for a bi-weekly townhall and frequent destressing session with a certified healer

**Perks and Benefits**:

- 100% remote workplace model
- Health Insurance
- Top performers eligible for attractive equity options
- Mental Health Consultations.
- Company sponsored upskilling courses
- Growth Hours: 40 hours every year
- The chance to give back with 40 hours for community causes
- Fun company retreats twice a year
- Access to a Financial Advisor

**Salary**: $8,000.00 - $12,000.00 per month

Ability to commute/relocate:

- Acapulco, Gro.: Reliably commute or planning to relocate before starting work (required)



  • Chihuahua, México AEO A tiempo completo

    A leading fashion retailer in Chihuahua is seeking a Sales Associate to enhance customer shopping experiences. The role involves demonstrating customer-first selling standards, driving brand loyalty, and ensuring a well-organized sales floor. Ideal candidates should possess strong communication skills, retail experience, and the ability to work a flexible...


  • Chihuahua, Chihuahua, México Ottimate A tiempo completo

    Job Type:Contractor/Full-timeLocation:Guadalajara, Jalisco or Chihuahua, Chihuahua (Hybrid)About OttimateOttimate is an AI-powered AP [Accounts Payable] automation platform that empowers finance teams to reduce costs, prevent overpayments, detect fraud, and enforce policy compliance across the entire invoice-to-payment lifecycle.Key...

  • Retail Customer Service

    hace 3 semanas


    Chihuahua, México City of Shakopee, MN A tiempo completo

    A municipal organization in Chihuahua, Mexico is seeking a Customer Service Associate to enhance customer experiences. Responsibilities include managing cash transactions, assisting customers with inquiries, and ensuring store cleanliness. Ideal candidates will have prior customer service experience, strong communication skills, and the ability to perform...


  • Chihuahua City, México Hudson Talent Solutions A tiempo completo

    Customer Success ArchitectLocation: Mexico City (Hybrid)About the RoleWe are looking for a Success Architect to lead strategic client value realization for our top enterprise customers across North America and globally. As the senior-most post-sales advisor, you will partner with C-level stakeholders to design and deliver solutions that drive retention,...

  • Customer Success Agent

    hace 3 semanas


    Chihuahua, México Solvo Global SAS A tiempo completo

    **Agente de Customer Success**Ubicación en remoto:- Chihuhua- Merida**Requisitos**:- Grado de estudios: Técnico o profesional en administración, sistemas o áreas afines.- Experiência: 2-3 años en gestión de incidencias y resolución, soporte técnico y coordinación, optimización y mejora de procesos, colaboración interdepartamental, y atención y...


  • Chihuahua, México American Eagle Outfitters Inc. A tiempo completo

    A leading apparel brand in Mexico is seeking a Sales Associate to enhance the customer shopping experience and drive sales. The ideal candidate will have previous retail experience, strong communication skills, and the ability to work collaboratively as part of a team. Responsibilities include delivering exceptional service, promoting brand loyalty, and...


  • Chihuahua, México Ottimate A tiempo completo

    **Job Type**:Contractor/Full-time **Location**:Guadalajara, Jalisco or Chihuahua, Chihuahua (Hybrid) **About Ottimate** Ottimate is an AI-powered AP [Accounts Payable] automation platform that empowers finance teams to reduce costs, prevent overpayments, detect fraud, and enforce policy compliance across the entire invoice-to-payment lifecycle. **Key...


  • Chihuahua City, México IUX A tiempo completo

    We are looking for a motivated Customer Success Executive (Spanish speaker) who will support customers through their journey in our service pipeline while also driving revenue through outbound sales engagement. This role focuses on customer follow-ups, retention, process guidance, and telesales conversions that contribute directly to the commercial team's...


  • Chihuahua, México Alice A tiempo completo

    Customer Enrollment Specialist // Customer Success SpecialistUS-based employee benefits company is looking for a driven and charismatic Customer Enrollment Specialist to join our growing team. Our users have free benefits they haven’t signed up for yet. These benefits save them money on their commute. Your job is to get them signed up. This position offers...


  • chihuahua, México Canonical A tiempo completo

    A leading technology firm is seeking a Customer Success Manager to enhance the customer journey with Canonical’s products. This remote role is essential for onboarding new users, resolving their issues, and collaborating with sales to ensure customer satisfaction. Ideal candidates should have customer-facing experience, be empathetic, and possess a passion...