Sales Support Analyst

Your Career Begins at Timken
If you're ready for a challenging career that provides you with the ability to advance personally and professionally, look to Timken. Our associates make the world more productive by improving the efficiency and reliability of the machinery that keeps industry in motion.

This position is responsible for supporting the field Sales team on CRM tasks and business processes to increase sales efficiency and help enable profitable growth of Timken products and services. Providing to sellers a main point of contract in the organization to coordinate and drive the sales business processes. Coordination and collaboration with sales management and other functional organizations (pricing, engineering, quality, operations, finance, PPLs, etc.) is critical to achieve the sales objectives.

**Essential Responsibilities**
- Special Price Coordinator (Renewal) - Review expiring price report and initiate renewal with the desired lead time. Monitor progress through the renewal process, especially the sales review step. Ensure the approved account pricing is loaded into SAP prior to the expiration date. Renewal may include OE or Distribution PARs, or Distribution DACMs. Assist sales with the quote letter as needed.
- Special Price Coordinator (New Business) - Receive new business special price request through CRM task, cust. service, or customer website. Submit NBPR or DACM for pricing analysis and approval. Assist sales with the quote letter as needed.
- Customer Acceptance Coordinator (MOC) - Coordinates customer MOC project validation and approval for the seller. Provides the Sales team with project information including presentation materials and customer notification letters. Each MOC may impact multiple customers so the SSR will need to manage accordingly across the team and accounts.
- PPAP Coordinator - Receive PPAP request from the MOC process or the directly from the seller. Complete the initial customer PPAP documentation (ex. 9188 form). Work with the plant on the PPAP timing and the task promise date. Review PPAP package from the plant coordinator and send to sales when complete.
- Customer Complaint Coordinator (GQTS) - Review the GQTS loaded in the system for accuracy and completeness and submit on behalf of the seller for the plant to take action. Monitor the progress by the plant to ensure resolution is meeting sales/ customer expectations. Close out when resolved.
- Master Data Management (MDM2) - Maintains and communicates changes related to account and/or end user master data within CRM.
- Reporting - As needed, initiates, monitors, and submits reports including but not limited to, CRM task and opportunity data, expiring price reports, CIDR and supply chain data, and PPAP reports for customers. Information that is useful for the field sales associates to manage their business activities.
- Support Sales Team
- Develop and provide the sales force with requested quotations for special products doesn’t deploy in SAP for internal and external customers. Follow up ESR’s, submit NPR’s and NPO’s and AAM cataloging.
- Support CS Team
- Perform credits and debits; manage returns and initiate new parts deployment.

**Minimum Qualifications**
- Ability to communicate in English
- Bachelor Degree
- SAP knowledge

All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.