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Engineer,associate Systems
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**SUMMARY**
**RESONSIBILITIES**
- Monitor, troubleshoot issues, and resolve Level 1 & 2 production issues.
- Stay up to date with industry best practices and emerging technologies to continuously improve NOC operations.
- Train other team members on different cloud technologies and resolving the issues/alerts
**REQUIREMENTS**
- Requires three to five years of experience based on consistently demonstrated capabilities
- Experience in cloud infrastructure management, preferably with GCP.
- Experience in Terraform for infrastructure as code (IaaC) and automation.
- Hands-on experience with Kubernetes for container orchestration, Cloud Native GCP resources
- Understanding of CI/CD tools, with a focus on GitLab CI/CD.
- Understanding of Batch jobs, Linux systems and networking
- Moderate fluency in at least one scripting language such as Bash or equivalent
- Knowledge of networking fundamentals including TCP/IP, traffic analysis, common protocols, and network diagnostics
- Experience in troubleshooting using Dynatrace
- Excellent problem-solving and communication skills.
- Ability to work effectively in a collaborative, cross-functional team environment.
**Education and/or Experience**
- Bachelor’s degree in information technology, MIS, Computer Science or related field required
- Experience in production environment monitoring and resolving Level 1 and Level 2 issues related to Applications/services hosted in on-prem and public cloud (preferably Google Cloud) infrastructure
- Experience in identifying the issue root-cause of the issue using Dynatrace
- Experience in setting and documenting technology standards for a production support organization
