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Service Operations Coordinator
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**Job Description**:
**Are You Ready to Make It Happen at Mondelēz International?**
**Join our Mission to Lead the Future of Snacking. Make It Matter.**
You work in Mondelēz International Business Services, coordinating your duties to support impeccable service operations. In this role, you work with other employees to ensure that processes are adhered to and documented.
**How you will contribute**
When you receive a request that is pertinent to your area of responsibility, you will review and co-ordinates activities to respond to that request, communicating progress to clients and scheduling meetings as appropriate, and ensuring service quality is delivered. Good technical writing skills are necessary in this role because you will write documentation and follow up on down-stream processes. In addition, you will manage the filing and storage of documentation, ensuring that Mondelēz International complies with the appropriate data privacy and legal requirements. You will also initiate and follow up on activities as required by third-party vendors, ensure the accuracy and timeliness of data and produce and analyze reports as required, and recommend and take action on opportunities for continuous improvement.
**What you will bring**
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
- Your specific process area
- Working in a shared service organization
- Operational excellence and a customer service focus
- Communicating and interpersonal skills, taking initiative
- Analysis
- Accuracy and organizational skills
**More about this role**
**Education / Certifications**:
- Business Administration, Human Resources or related.
**Job specific requirements**:
- Experience in administrative positions
- Experience with scheduling and logistics
- English: Intermediate - advanced - Required
- Office package: Advanced - Required
**No Relocation support available**:
**Business Unit Summary**:
**Mondelez México has been in the country since 1927 and currently employs 6,000 wonderful people. Our diverse portfolio includes iconic and mouth-watering global brands such as **_Trident _**, **_Oreo _**, **_Philadelphia _**, and local jewels like **_Clorets _**and **_Bubbaloo _**. We are leaders in the making of cream cheese, powdered beverages and confections—in fact, we make seven out of every 10 chewing gums consumed by Mexicans. Our growth is supported by our cutting-edge manufacturing facilities, such as our Puebla Plant and Nuevo León HUB, which are the largest gums, candies and biscuits factories in the world in terms of volume. You can buy are products in 900,000 places in Mexico. We are also home to one of the 11 technology centers Mondelez International has worldwide, a specialized gum and candy facility that places us at the forefront of innovation and development in the country and drives our purpose to lead the future of snacking. We are pioneers in the country in work-life balance practices such as extended maternity leave, open spaces, remote work and flexible working hours.**:
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
**Job Type**:
Temporary (Fixed Term)
Service Operations (Delivery)
Global Business Services
