Customer Service Analyst

hace 2 días

Chihuahua, México Dana Incorporated A tiempo completo

**Reports To**:Manager Materials and Logistics directly and dotted to MM at the plant.

Primarily responsible for providing effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of MRP system, customer requirements, and business unit standards. Will collaborate closely with the multiple Plant support (production, materials, & shipping), Sales support (sales analyst & account managers), as well as other business unit functions (accounting and purchasing).

**Puesto de trabajo**:
**Obligaciones y responsabilidades laborales**:
**Duties and Responsibilities**
- Position must be professional at all times with customers.
- Proactively identifies roadblocks that may arise with customer demand and/or order fulfillment and plays an active role in resolution.
- Maintains skills and knowledge on customer and/or company order entry methods.
- Learns all product lines to the degree required to competently interact with both customers and other department functional roles.
- Establishes and maintains professional business relationships with Sales team and managers, accounting, shipping, and manufacturing to assure customer satisfaction.
- Participates in training as required to keep current on new parts, customer requirements, standards, etc.
- Provide reports and data information using MRP or Microsoft Office Software
- Generates correspondence for additional customer information to resolve customer disputes.
- Maintain detailed files for documentation and audits.
- Participates in training as required to keep current or new parts, customer requirements, standards, etc.
- Expert in Customer Portal at each plant:
Example:
- Ford - Covisint/eddl/Ascent/Viatpro
- GM - Supply Power /Clips
- Stellantis - Champs
- Conduct daily reviews of customer scorecards to ensure performance targets are met.
- Respond promptly to customer tickets, including shortage promises, disputes, ASN timeliness, and other issues. Collaborate with the plant to resolve any roadblocks impacting customer ratings.
- Ensure all Customer Service personnel at the plant are trained and have access to the necessary customer portals, with the ability to use them effectively.
- Develop and present recovery plans during customer escalations.
- Maintain detailed tracking of Days on Hand (DOH) for each customer
- Run reports to analyze demand and inventory fluctuations against AOP targets and align actions to proactively prevent issues.
- Design and implement a strategy to manage phase-in/phase-out and MFO (Material Floqw Optimization) movements from the MPL side, minimizing the risk of stockouts or Finished Good obsolescence.
- Monitor daily EMFOR activity and ensure all IDOCs are processed inc oordination with Purchasing and Customer contacts.
- Maintain an active catalog of EOP (End of Production) dates for each Finish Good.
- Review Get Paid issues.
- Other duties as assigned or needed.

  • Customer Service Analyst

    hace 6 días

    Chihuahua, México Harman International A tiempo completo

    **A Career at HARMAN**:As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better.Innovation, inclusivity and teamwork are a part of our DNA.When you add that to the challenges we take on and solve together, you'll discover that at HARMAN you can grow, make a difference and be proud of the work you...

  • Customer Service

    hace 6 días

    Chihuahua, México American International Border Logistics A tiempo completo

    ¡Únete a nuestro equipo en AIBL!Estamos **Solicitando: Customer Service**:**Requisitos**:- Ingles conversacionales.- Actitud proactiva y enérgica.- Con o sin experiência en logística.- Experiência previa en Customer Service.- Disponibilidad para trabajar en el 2° turno.**Descripción del Puesto**: En AIBL, valoramos la excelencia en el servicio al...

  • Customer Service

    hace 4 días

    Chihuahua, México American International Border Logistics A tiempo completo

    ¡Únete a nuestro equipo en AIBL!Estamos **Solicitando: Customer Service**:**Requisitos**:- Ingles conversacionales.- Actitud proactiva y enérgica.- Con o sin experiência en logística.- Experiência previa en Customer Service.- Disponibilidad para trabajar en el 2° turno.**Descripción del Puesto**: En AIBL, valoramos la excelencia en el servicio al...

  • Customer Service

    hace 6 días

    Chihuahua, México Wistron México, S.A. De C.V. A tiempo completo

    **WISTRON MÉXICO, S.A. DE C.V.****Solicita**:**CUSTOMER SERVICE****Descripción y Requisitos****Requirements**:- Bachelor degree in Business, Industrial Engineering or related fields- 2 years of experience in Order Management, Customer Service, Material Control, Planning- Logistics background- SAP knowledge- 80% English language- Ms Office proficiency-...

  • Sales/Customer Service Representative

    hace 6 días

    Chihuahua, México Ktblack Services A tiempo completo

    KT Black looking for Sales/Customer Service (BD) RepresentativeSales/Customer Service (BD) Representative profile.- Call center experience is a plus.- Sales experience.- Customer service experience.- Microsoft office experience.- Bachelore's degree in humanities- Fully bilingual- Strong communications and oral abilities- Enthusiastic- Able to work easily...

  • Customer Service Manager

    hace 6 días

    Chihuahua, México Electro Componentes De México S.A. De C.V. A tiempo completo

    **Key Responsibilities**:- Drive customer service team to ensure excellence trough on-time / in-full delivery, synchronized supply chain from customer service to operations, efficient and effective communication with key stakeholders.- Ensure order change demand trends to propose data driven solution- Manage customer escalations and propose strategy for...

  • Process consultant

    hace 3 días

    Chihuahua City, México Customer Intelligence Inc. A tiempo completo

    About UsAt Customer Intelligence Inc., we are a professional consulting firm specialized in the financial and banking sector. We provide cutting-edge services by combining management consulting, technology, and data analytics to help our clients grow and transform.We work with payment brands, processors, processing systems, and leading companies across...

  • Customer Service Representative

    hace 6 días

    Chihuahua, México Avvio A tiempo completo

    Looking for an experienced customer service representative to work a full-time job starting at $**** a week.Reach out to me at ************ so we can schedule an interview.**Salary**: From $2,****** per week**Experience**:- customer service: 1 year (preferred)**Language**:- English and spanish (preferred)Work Location: One location

  • Customer Service Representative

    hace 2 semanas

    Chihuahua, México Avvio A tiempo completo

    Looking for an experienced customer service representative to work a full-time job starting at $2500 a week. Reach out to me at so we can schedule an interview.**Salary**: From $2,500.00 per week**Experience**:- customer service: 1 year (preferred)**Language**:- English and spanish (preferred)Work Location: One location

  • Customer Service Representative

    hace 4 días

    Chihuahua, México Avvio A tiempo completo

    Looking for an experienced customer service representative to work a full-time job starting at $2500 a week. Reach out to me at 614 573 5455 so we can schedule an interview. **Salary**: From $2,500.00 per week **Experience**: - customer service: 1 year (preferred) **Language**: - English and spanish (preferred) Work Location: In person