Director of Operations

hace 17 horas

Mexico City Club Feast A tiempo completo

Operations Specialist – Live Delivery & City Operations (Remote)Operate the real-time delivery engine of a national corporate catering companyAbout Club FeastClub Feast is a national corporate catering platform operating across major U.S. markets, serving companies with reliable, high-quality meal programs at scale. We partner with leading local restaurants and manage thousands of corporate deliveries each week through a centralized operations platform.We are backed by General Catalyst — the same investment firm behind Airbnb and Snapchat — and led by experienced operators from high-growth consumer and financial services companies.We are hiring an Operations Specialist – Live Delivery & City Operations to join our core operations team.This is a fully remote role based in India, supporting U.S. delivery operations and working primarily during U.S. business hours.You will be responsible for real-time delivery execution across multiple U.The role requires fast decision-making, operational judgment, and ownership during high-volume service windows. You'll work closely with the COO and senior leadership to improve processes, maintain performance, and scale operations nationally.Live Delivery & Dispatch OperationsManage daily dispatch and live delivery execution across assigned U.Assign and adjust delivery routes based on timing, capacity, and availabilityMonitor deliveries in real time and resolve issues as they ariseReassign routes or resources to maintain on-time performancePartner closely with Driver Engagement, Restaurant Operations, and Account Management teamsQuality Control & Decision-MakingReview delivery proof, timestamps, and compliance with operational standardsMake fast, sound decisions during high-volume service windowsTrack KPIs including on-time delivery, incident resolution, and route efficiencyIndependently managing live delivery operations across multiple U.Becoming a trusted escalation point during peak service windowsImproving on-time performance and reducing delivery incidents2–4 years of experience in operations, logistics, dispatch, or last-mile delivery~ Comfortable working with data, spreadsheets, and web-based tools~ S. business hoursWork closely with the COO and senior leadership teamRemote-first, globally distributed operations team

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